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December 2021

Facility Yaletown House
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1099 Cambie Street Accreditation status Not Accredited
City/postal code Vancouver Accreditation expiry date not applicable
Phone number (604) 689-0022 Contact for complaints Executive Director
Operator (Type) Yaletown House Society (Not For Profit) Phone number of complaint contact (604) 806-4202
Opened 1985 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 5 to 431 days, with an average of 52 days
Current language(s) spoken by staff English, Tagalog, Cantonese, French, Spanish, Mandarin, German, Hindi, Russian, Korean, Serbian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labeling, specialty supplies & services
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 127
Publicly funded beds (short- and long-term) 127 Semi-private rooms 0
Total beds 127 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.98 3.18
Nursing care hours (hours per resident per day) 2.81 2.82
Registered Nurse (hours per resident per day) n/a 0.31
Licensed Practical Nurse (hours per resident per day) n/a 0.53
Care Aide (hours per resident per day) n/a 1.99
Allied health hours (hours per resident per day) 0.18 0.35
Food costs per resident per day (actual cost) 2 $7.83 $7.77
Facility per diem rate2 $234.73 $250.27

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.8 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 9 7.1 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 3 2.4 3.5
Unexpected illness 28 22 12.3 Attempted suicide 0 0 0.1
Expected death 19 15 23.4 Other - clinical 0 0 0.5
Unexpected death 1 0.8 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 3
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 82 84
Percent female 51.0% 63.6%
Percent 85 years or older 45.8% 54.1%
Percent younger than 65 years 7.1% 5.7%
Average length of stay (days) 1,201 900
Percent of residents diagnosed with depression 39.2% 23.4%
Percent of residents dependent in activities of daily living 27.4% 32.4%
Percent of residents in a wheelchair 38.0% 52.1%
Percent of residents with dementia (mild to severe) 79.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 56.7% 28.4%
Percent of residents with physically abusive behaviour 12.2% 8.6%
Average index of social engagement 3.8 2.6
Percent of residents with low social engagement 27.0% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 19.7% 10.1%
Percent of residents receiving recreation therapy 31.5% 28.4%
Percent of residents receiving occupational therapy 5.1% 5.6%
Percent of residents receiving depression medication 54.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.7% 25.7%
Percent of residents with daily physical restraints 13.4% 6.5%
Percent of residents with falls in the last 30 days 18.9% 12.8%
Percent of residents with a worsened pressure ulcer 0.4% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 93.5% 95.7%

Source: BC Centre for Disease Control