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December 2021

Facility Three Links Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2934 East 22nd Ave Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date October 2022
Phone number (604) 434-7211 Contact for complaints Director of Care
Operator (Type) Three Links Care Society (Not For Profit) Phone number of complaint contact (778) 452-6503
Opened 1981 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 119 days, with an average of 23 days
Current language(s) spoken by staff English, Tagalog, Punjabi, Hindi, Cantonese, Italian, Polish, Portuguese, Farsi, Hokkien, Russian, Spanish, Swedish, Ukrainian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 90
Publicly funded beds (short- and long-term) 90 Semi-private rooms 0
Total beds 90 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.34 3.36
Nursing care hours (hours per resident per day) 2.98 3.01
Registered Nurse (hours per resident per day) n/a 0.33
Licensed Practical Nurse (hours per resident per day) n/a 0.58
Care Aide (hours per resident per day) n/a 2.09
Allied health hours (hours per resident per day) 0.36 0.35
Food costs per resident per day (actual cost) 2 $9.63 $9.57
Facility per diem rate2 $236.27 $240.71

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.1 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 6 6.7 0.6
Fall with injury / Adverse event 10 11.1 5.8 Other injury 1 1.1 1.0
Food or other poisoning 1 1.1 0.1 Aggressive behaviour 4 4.4 3.5
Unexpected illness 26 28.9 12.3 Attempted suicide 0 0 0.1
Expected death 37 41.1 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 3 3.3 0.4
Inspections
Risk Rating Low Risk Score 8
Number of Inspections 4 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 80 84
Percent female 45.3% 63.6%
Percent 85 years or older 36.1% 54.1%
Percent younger than 65 years 8.9% 5.7%
Average length of stay (days) 1,087 900
Percent of residents diagnosed with depression 29.3% 23.4%
Percent of residents dependent in activities of daily living 40.1% 32.4%
Percent of residents in a wheelchair 50.0% 52.1%
Percent of residents with dementia (mild to severe) 62.4% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.8% 28.4%
Percent of residents with physically abusive behaviour 2.9% 8.6%
Average index of social engagement 3.3 2.6
Percent of residents with low social engagement 28.1% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 2.1% 10.1%
Percent of residents receiving recreation therapy 8.3% 28.4%
Percent of residents receiving occupational therapy 5.4% 5.6%
Percent of residents receiving depression medication 57.0% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.9% 25.7%
Percent of residents with daily physical restraints 5.7% 6.5%
Percent of residents with falls in the last 30 days 8.8% 12.8%
Percent of residents with a worsened pressure ulcer 3.1% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 96.0% 95.7%

Source: BC Centre for Disease Control