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December 2021

Facility The Heights at Mount View
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3814 Carey Road Accreditation status Accredited
City/postal code Victoria Accreditation expiry date November 2023
Phone number (250) 384-1313 Contact for complaints Residential Care Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (250) 384-1313 x108
Opened 2014 Personal spending account Yes
Councils Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 11 to 279 days, with an average of 198 days
Current language(s) spoken by staff English, Vietnamese, Punjabi, French, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 260
Publicly funded beds (short- and long-term) 260 Semi-private rooms 0
Total beds 260 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.25 3.36
Nursing care hours (hours per resident per day) 2.94 3.00
Registered Nurse (hours per resident per day) n/a 0.18
Licensed Practical Nurse (hours per resident per day) n/a 0.60
Care Aide (hours per resident per day) n/a 2.22
Allied health hours (hours per resident per day) 0.31 0.36
Food costs per resident per day (actual cost) 2 $6.87 $6.71
Facility per diem rate2 $262.65 $275.54

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 34 Number substantiated licensing complaints 16
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 3 1.2 0.1
Abuse / neglect 4 1.5 0.5 Missing or wandering person 9 3.5 0.6
Fall with injury / Adverse event 24 9.2 5.8 Other injury 2 0.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 103 39.6 3.5
Unexpected illness 46 17.7 12.3 Attempted suicide 1 0.4 0.1
Expected death 59 22.7 23.4 Other - clinical 4 1.5 0.5
Unexpected death 9 3.5 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating High Risk Score 30
Number of Inspections 2 Number of licensing infractions found 25
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 5
Staffing 3 Program 0
Policies & procedures 3 Records & reporting 13
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 83 84
Percent female 64.6% 63.6%
Percent 85 years or older 50.2% 54.1%
Percent younger than 65 years 6.1% 5.7%
Average length of stay (days) 1,086 900
Percent of residents diagnosed with depression 27.0% 23.4%
Percent of residents dependent in activities of daily living 31.8% 32.4%
Percent of residents in a wheelchair 37.3% 52.1%
Percent of residents with dementia (mild to severe) 65.4% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 43.4% 28.4%
Percent of residents with physically abusive behaviour 11.2% 8.6%
Average index of social engagement 2.5 2.6
Percent of residents with low social engagement 53.3% 50.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.0% 10.1%
Percent of residents receiving recreation therapy 12.0% 28.4%
Percent of residents receiving occupational therapy 1.6% 5.6%
Percent of residents receiving depression medication 53.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.1% 25.7%
Percent of residents with daily physical restraints 1.1% 6.5%
Percent of residents with falls in the last 30 days 23.2% 12.8%
Percent of residents with a worsened pressure ulcer 2.4% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 95.0% 88.5%
Percent of health care workers vaccinated for influenza 59.8% 63.4%
Percent of residents vaccinated for COVID-19 97.2% 95.7%

Source: BC Centre for Disease Control