The Heights at Mount View Quick Facts
| Facility | The Heights at Mount View | ||
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 3814 Carey Road | Accreditation status | Accredited |
| City/postal code | Victoria | Accreditation expiry date | November 2023 |
| Phone number | (250) 384-1313 | Contact for complaints | Residential Care Administrator |
| Operator (Type) | Baptist Housing (Not For Profit) | Phone number of complaint contact | (250) 384-1313 x108 |
| Opened | 2014 | Personal spending account | Yes |
| Councils | Family Council | Visitor parking (cost) | Yes (fee charged) |
| Meetings held | Regular Schedule | Average Wait Time | From 11 to 279 days, with an average of 198 days |
| Current language(s) spoken by staff | English, Vietnamese, Punjabi, French, Tagalog | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Clothing labelling fee |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds 1 (March 31, 2021) | Room Configuration 2 (March 31, 2021) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Private rooms | 260 |
| Publicly funded beds (short- and long-term) | 260 | Semi-private rooms | 0 |
| Total beds | 260 | Multi-person rooms | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2019/20 | 2020/21 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.25 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.94 | 3.00 |
| Registered Nurse (hours per resident per day) | n/a | 0.18 |
| Licensed Practical Nurse (hours per resident per day) | n/a | 0.60 |
| Care Aide (hours per resident per day) | n/a | 2.22 |
| Allied health hours (hours per resident per day) | 0.31 | 0.36 |
| Food costs per resident per day (actual cost) 2 | $6.87 | $6.71 |
| Facility per diem rate2 | $262.65 | $275.54 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2020/21) | |||
|---|---|---|---|
| Complaints, 2020/21 | |||
| Number of licensing complaints | 34 | Number substantiated licensing complaints | 16 |
| Incidents, 2020/21 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0 | 0.8 | Medication error with adverse event | 3 | 1.2 | 0.1 |
| Abuse / neglect | 4 | 1.5 | 0.5 | Missing or wandering person | 9 | 3.5 | 0.6 |
| Fall with injury / Adverse event | 24 | 9.2 | 5.8 | Other injury | 2 | 0.8 | 1.0 |
| Food or other poisoning | 0 | 0 | 0.1 | Aggressive behaviour | 103 | 39.6 | 3.5 |
| Unexpected illness | 46 | 17.7 | 12.3 | Attempted suicide | 1 | 0.4 | 0.1 |
| Expected death | 59 | 22.7 | 23.4 | Other - clinical | 4 | 1.5 | 0.5 |
| Unexpected death | 9 | 3.5 | 0.6 | Other - service delivery | 0 | 0 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | High | Risk Score | 30 |
| Number of Inspections | 2 | Number of licensing infractions found | 25 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 1 | Medication | 5 |
| Staffing | 3 | Program | 0 |
| Policies & procedures | 3 | Records & reporting | 13 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2020/21) | Facility | B.C. |
|---|---|---|
| Average age of population | 83 | 84 |
| Percent female | 64.6% | 63.6% |
| Percent 85 years or older | 50.2% | 54.1% |
| Percent younger than 65 years | 6.1% | 5.7% |
| Average length of stay (days) | 1,086 | 900 |
| Percent of residents diagnosed with depression | 27.0% | 23.4% |
| Percent of residents dependent in activities of daily living | 31.8% | 32.4% |
| Percent of residents in a wheelchair | 37.3% | 52.1% |
| Percent of residents with dementia (mild to severe) | 65.4% | 63.6% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 43.4% | 28.4% |
| Percent of residents with physically abusive behaviour | 11.2% | 8.6% |
| Average index of social engagement | 2.5 | 2.6 |
| Percent of residents with low social engagement | 53.3% | 50.0% |
| Case mix index | 0.59 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 1.0% | 10.1% |
| Percent of residents receiving recreation therapy | 12.0% | 28.4% |
| Percent of residents receiving occupational therapy | 1.6% | 5.6% |
| Percent of residents receiving depression medication | 53.7% | 50.5% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 18.1% | 25.7% |
| Percent of residents with daily physical restraints | 1.1% | 6.5% |
| Percent of residents with falls in the last 30 days | 23.2% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 2.4% | 2.3% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 95.0% | 88.5% |
| Percent of health care workers vaccinated for influenza | 59.8% | 63.4% |
| Percent of residents vaccinated for COVID-19 | 97.2% | 95.7% |
Source: BC Centre for Disease Control