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December 2021

Facility Nanaimo Seniors Village
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 6085 Uplands Drive Accreditation status Accredited
City/postal code Nanaimo Accreditation expiry date February 2022
Phone number (250) 729-9524 Contact for complaints Director of Care
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (250) 760-2307
Opened 2004 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 0 to 565 days, with an average of 205 days
Current language(s) spoken by staff English, Filipino, Hindi, Taiwanese, Tagalog, German, Ukrainian, French, Mandarin

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 15 Private rooms 150
Publicly funded beds (short- and long-term) 135 Semi-private rooms 0
Total beds 150 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.20 3.36
Nursing care hours (hours per resident per day) 2.97 3.00
Registered Nurse (hours per resident per day) n/a 0.20
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) 0.23 0.36
Food costs per resident per day (actual cost) 2 $8.36 $9.26
Facility per diem rate2 $243.28 $255.67

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 10 Number substantiated licensing complaints 3
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 9 6 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 27 18 3.5
Unexpected illness 20 13.3 12.3 Attempted suicide 0 0 0.1
Expected death 33 22 23.4 Other - clinical 1 0.7 0.5
Unexpected death 5 3.3 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating High Risk Score 22
Number of Inspections 2 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 2
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 61.6% 63.6%
Percent 85 years or older 63.7% 54.1%
Percent younger than 65 years 5.1% 5.7%
Average length of stay (days) 606 900
Percent of residents diagnosed with depression 18.8% 23.4%
Percent of residents dependent in activities of daily living 28.2% 32.4%
Percent of residents in a wheelchair 43.2% 52.1%
Percent of residents with dementia (mild to severe) 52.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.9% 28.4%
Percent of residents with physically abusive behaviour 12.4% 8.6%
Average index of social engagement 2.7 2.6
Percent of residents with low social engagement 49.0% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 2.8% 10.1%
Percent of residents receiving recreation therapy 1.0% 28.4%
Percent of residents receiving occupational therapy 0.9% 5.6%
Percent of residents receiving depression medication 45.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 36.8% 25.7%
Percent of residents with daily physical restraints 12.4% 6.5%
Percent of residents with falls in the last 30 days 9.4% 12.8%
Percent of residents with a worsened pressure ulcer 2.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 93.8% 88.5%
Percent of health care workers vaccinated for influenza 43.1% 63.4%
Percent of residents vaccinated for COVID-19 92.2% 95.7%

Source: BC Centre for Disease Control