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December 2021

Facility James Bay Care Centre
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 336 Simcoe St. Accreditation status Accredited
City/postal code Victoria Accreditation expiry date May 2023
Phone number (250) 388-6457 Contact for complaints Executive Director
Operator (Type) Revera Long Term Care Inc. (For Profit) Phone number of complaint contact (250) 388-6457 x2002
Opened 1971 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 120 days, with an average of 60 days
Current language(s) spoken by staff English, Tagalog, German, Cantonese, Korean, Spanish, Portugese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 95
Publicly funded beds (short- and long-term) 115 Semi-private rooms 10
Total beds 115 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.26 3.36
Nursing care hours (hours per resident per day) 2.98 3.00
Registered Nurse (hours per resident per day) n/a 0.20
Licensed Practical Nurse (hours per resident per day) n/a 0.55
Care Aide (hours per resident per day) n/a 2.25
Allied health hours (hours per resident per day) 0.28 0.36
Food costs per resident per day (actual cost) 2 $6.85 $8.59
Facility per diem rate2 $243.63 $255.47

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 1 0.9 0.6
Fall with injury / Adverse event 8 7 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 3 2.6 12.3 Attempted suicide 0 0 0.1
Expected death 24 20.9 23.4 Other - clinical 0 0 0.5
Unexpected death 1 0.9 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 16
Number of Inspections 1 Number of licensing infractions found 11
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 2
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 7
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 80.4% 63.6%
Percent 85 years or older 55.2% 54.1%
Percent younger than 65 years 2.5% 5.7%
Average length of stay (days) 881 900
Percent of residents diagnosed with depression 24.1% 23.4%
Percent of residents dependent in activities of daily living 20.2% 32.4%
Percent of residents in a wheelchair 39.1% 52.1%
Percent of residents with dementia (mild to severe) 66.2% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.3% 28.4%
Percent of residents with physically abusive behaviour 10.8% 8.6%
Average index of social engagement 2.7 2.6
Percent of residents with low social engagement 49.5% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.6% 10.1%
Percent of residents receiving recreation therapy 60.9% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 51.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.2% 25.7%
Percent of residents with daily physical restraints 0.9% 6.5%
Percent of residents with falls in the last 30 days 10.4% 12.8%
Percent of residents with a worsened pressure ulcer 1.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 91.3% 88.5%
Percent of health care workers vaccinated for influenza 94.8% 63.4%
Percent of residents vaccinated for COVID-19 99.1% 95.7%

Source: BC Centre for Disease Control