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December 2021

Facility Gorge Road Hospital
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 63 Gorge Road East Accreditation status Accredited
City/postal code Victoria Accreditation expiry date April 2022
Phone number Arbutus View (250) 519-3510 / Waterview (250) 519-3514 Contact for complaints Manager
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 519-3501
Opened 1953 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 426 days, with an average of 86 days
Current language(s) spoken by staff Filipino, French, English, Mandarin, Cantonese, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Foot care nurse, private physiotherapy, hairdressing, private companions
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 11
Publicly funded beds (short- and long-term) 111 Semi-private rooms 5
Total beds 111 Multi-person rooms 26

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.01 3.01
Registered Nurse (hours per resident per day) n/a 0.34
Licensed Practical Nurse (hours per resident per day) n/a 0.47
Care Aide (hours per resident per day) n/a 2.19
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $8.60 $8.89
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 7 Number substantiated licensing complaints 0
Incidents, 2020/21
Serious adverse events 4
Inspections
Risk Rating Low Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 82 84
Percent female 61.6% 63.6%
Percent 85 years or older 50.2% 54.1%
Percent younger than 65 years 7.6% 5.7%
Average length of stay (days) 495 900
Percent of residents diagnosed with depression 26.6% 23.4%
Percent of residents dependent in activities of daily living 33.3% 32.4%
Percent of residents in a wheelchair 57.2% 52.1%
Percent of residents with dementia (mild to severe) 71.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.3% 28.4%
Percent of residents with physically abusive behaviour 5.1% 8.6%
Average index of social engagement 3 2.6
Percent of residents with low social engagement 45.1% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.2% 10.1%
Percent of residents receiving recreation therapy 47.5% 28.4%
Percent of residents receiving occupational therapy 36.1% 5.6%
Percent of residents receiving depression medication 54.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 35.3% 25.7%
Percent of residents with daily physical restraints 7.8% 6.5%
Percent of residents with falls in the last 30 days 10.6% 12.8%
Percent of residents with a worsened pressure ulcer 4.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 96.4% 88.5%
Percent of health care workers vaccinated for influenza 66.4% 63.4%
Percent of residents vaccinated for COVID-19 97.2% 95.7%

Source: BC Centre for Disease Control