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December 2021

Facility Glenwarren Lodge
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 1230 Balmoral Rd Accreditation status Accredited
City/postal code Victoria Accreditation expiry date May 2023
Phone number (250) 383-2323 Contact for complaints Director of Care
Operator (Type) Revera Long Term Care Inc. (For Profit) Phone number of complaint contact (250) 383-2323 x225
Opened 1967 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 19 to 260 days, with an average of 60 days
Current language(s) spoken by staff English, French, Punjabi, Tagalog, Polish, Portuguese, Spanish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 29 Private rooms 46
Publicly funded beds (short- and long-term) 101 Semi-private rooms 20
Total beds 130 Multi-person rooms 11

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.15 3.36
Nursing care hours (hours per resident per day) 2.88 2.99
Registered Nurse (hours per resident per day) n/a 0.18
Licensed Practical Nurse (hours per resident per day) n/a 0.43
Care Aide (hours per resident per day) n/a 2.38
Allied health hours (hours per resident per day) 0.27 0.37
Food costs per resident per day (actual cost) 2 $5.16 $11.38
Facility per diem rate2 $237.94 $253.79

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 4 Number substantiated licensing complaints 0
Incidents, 2020/21
Serious adverse events 6
Risk Rating Low Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 83.6% 63.6%
Percent 85 years or older 64.4% 54.1%
Percent younger than 65 years 1.8% 5.7%
Average length of stay (days) 814 900
Percent of residents diagnosed with depression 22.6% 23.4%
Percent of residents dependent in activities of daily living 39.7% 32.4%
Percent of residents in a wheelchair 64.4% 52.1%
Percent of residents with dementia (mild to severe) 72.4% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 34.1% 28.4%
Percent of residents with physically abusive behaviour 13.0% 8.6%
Average index of social engagement 2.5 2.6
Percent of residents with low social engagement 54.3% 50.0%
Case mix index 0.6 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.7% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.2% 5.6%
Percent of residents receiving depression medication 50.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.0% 25.7%
Percent of residents with daily physical restraints 6.5% 6.5%
Percent of residents with falls in the last 30 days 13.0% 12.8%
Percent of residents with a worsened pressure ulcer 5.5% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 95.0% 88.5%
Percent of health care workers vaccinated for influenza 90.2% 63.4%
Percent of residents vaccinated for COVID-19 95.9% 95.7%

Source: BC Centre for Disease Control