Glenwarren Lodge Quick Facts
| Facility | Glenwarren Lodge | ||
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
| Street address | 1230 Balmoral Rd | Accreditation status | Accredited |
| City/postal code | Victoria | Accreditation expiry date | May 2023 |
| Phone number | (250) 383-2323 | Contact for complaints | Director of Care |
| Operator (Type) | Revera Long Term Care Inc. (For Profit) | Phone number of complaint contact | (250) 383-2323 x225 |
| Opened | 1967 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 19 to 260 days, with an average of 60 days |
| Current language(s) spoken by staff | English, French, Punjabi, Tagalog, Polish, Portuguese, Spanish | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds 1 (March 31, 2021) | Room Configuration 2 (March 31, 2021) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 29 | Private rooms | 46 |
| Publicly funded beds (short- and long-term) | 101 | Semi-private rooms | 20 |
| Total beds | 130 | Multi-person rooms | 11 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2019/20 | 2020/21 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.15 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.88 | 2.99 |
| Registered Nurse (hours per resident per day) | n/a | 0.18 |
| Licensed Practical Nurse (hours per resident per day) | n/a | 0.43 |
| Care Aide (hours per resident per day) | n/a | 2.38 |
| Allied health hours (hours per resident per day) | 0.27 | 0.37 |
| Food costs per resident per day (actual cost) 2 | $5.16 | $11.38 |
| Facility per diem rate2 | $237.94 | $253.79 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2020/21) | |||
|---|---|---|---|
| Complaints, 2020/21 | |||
| Number of licensing complaints | 4 | Number substantiated licensing complaints | 0 |
| Incidents, 2020/21 | |||
| Serious adverse events | 6 | ||
| Inspections | |||
|---|---|---|---|
| Risk Rating | Low | Risk Score | n/a |
| Number of Inspections | 0 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2020/21) | Facility | B.C. |
|---|---|---|
| Average age of population | 86 | 84 |
| Percent female | 83.6% | 63.6% |
| Percent 85 years or older | 64.4% | 54.1% |
| Percent younger than 65 years | 1.8% | 5.7% |
| Average length of stay (days) | 814 | 900 |
| Percent of residents diagnosed with depression | 22.6% | 23.4% |
| Percent of residents dependent in activities of daily living | 39.7% | 32.4% |
| Percent of residents in a wheelchair | 64.4% | 52.1% |
| Percent of residents with dementia (mild to severe) | 72.4% | 63.6% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 34.1% | 28.4% |
| Percent of residents with physically abusive behaviour | 13.0% | 8.6% |
| Average index of social engagement | 2.5 | 2.6 |
| Percent of residents with low social engagement | 54.3% | 50.0% |
| Case mix index | 0.6 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.7% | 10.1% |
| Percent of residents receiving recreation therapy | 0.0% | 28.4% |
| Percent of residents receiving occupational therapy | 0.2% | 5.6% |
| Percent of residents receiving depression medication | 50.2% | 50.5% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 20.0% | 25.7% |
| Percent of residents with daily physical restraints | 6.5% | 6.5% |
| Percent of residents with falls in the last 30 days | 13.0% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 5.5% | 2.3% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 95.0% | 88.5% |
| Percent of health care workers vaccinated for influenza | 90.2% | 63.4% |
| Percent of residents vaccinated for COVID-19 | 95.9% | 95.7% |
Source: BC Centre for Disease Control