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December 2021

Facility Echo Village
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 4200 10th Avenue Accreditation status Accredited
City/postal code Port Alberni Accreditation expiry date not available
Phone number (250) 724-1090 Contact for complaints Director of Care / Executive Director
Operator (Type) Alberni-Clayoquot Continuing Care Society (Not For Profit) Phone number of complaint contact (250) 724-6541 x249 / (250) 724-6541 x232
Opened 1992 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 255 days, with an average of 69 days
Current language(s) spoken by staff English, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Specialty equipment
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 67
Publicly funded beds (short- and long-term) 65 Semi-private rooms 0
Total beds 65 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.20 3.36
Nursing care hours (hours per resident per day) 2.88 3.03
Registered Nurse (hours per resident per day) n/a 0.23
Licensed Practical Nurse (hours per resident per day) n/a 0.58
Care Aide (hours per resident per day) n/a 2.21
Allied health hours (hours per resident per day) 0.31 0.33
Food costs per resident per day (actual cost) 2 $8.48 $8.37
Facility per diem rate2 $234.34 $245.38

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21
Serious adverse events 3
Inspections
Risk Rating Low Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 82 84
Percent female 62.8% 63.6%
Percent 85 years or older 53.5% 54.1%
Percent younger than 65 years 11.0% 5.7%
Average length of stay (days) 446 900
Percent of residents diagnosed with depression 11.9% 23.4%
Percent of residents dependent in activities of daily living 42.5% 32.4%
Percent of residents in a wheelchair 50.2% 52.1%
Percent of residents with dementia (mild to severe) 65.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 26.5% 28.4%
Percent of residents with physically abusive behaviour 1.8% 8.6%
Average index of social engagement 4.1 2.6
Percent of residents with low social engagement 10.0% 50.0%
Case mix index 0.6 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 57.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 37.0% 25.7%
Percent of residents with daily physical restraints 0.0% 6.5%
Percent of residents with falls in the last 30 days 22.3% 12.8%
Percent of residents with a worsened pressure ulcer 3.2% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 87.7% 88.5%
Percent of health care workers vaccinated for influenza 31.0% 63.4%
Percent of residents vaccinated for COVID-19 96.9% 95.7%

Source: BC Centre for Disease Control