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December 2021

Facility Dufferin Place
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 1200 Dufferin Crescent Accreditation status Accredited
City/postal code Nanaimo Accreditation expiry date April 2022
Phone number (250) 755-7632 Contact for complaints Sharron Traub, Manager
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 755-7654
Opened 1987 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 10 to 274 days, with an average of 83 days
Current language(s) spoken by staff English, Filipino, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Laundry one time charge $30, hairdressing
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 14
Publicly funded beds (short- and long-term) 146 Semi-private rooms 8
Total beds 146 Multi-person rooms 29

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.01 3.01
Registered Nurse (hours per resident per day) n/a 0.26
Licensed Practical Nurse (hours per resident per day) n/a 0.71
Care Aide (hours per resident per day) n/a 2.05
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $11.28 $11.10
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21
Serious adverse events 0
Risk Rating Low Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 79.1% 63.6%
Percent 85 years or older 50.9% 54.1%
Percent younger than 65 years 5.7% 5.7%
Average length of stay (days) 696 900
Percent of residents diagnosed with depression 37.7% 23.4%
Percent of residents dependent in activities of daily living 35.0% 32.4%
Percent of residents in a wheelchair 58.8% 52.1%
Percent of residents with dementia (mild to severe) 46.0% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 23.1% 28.4%
Percent of residents with physically abusive behaviour 1.4% 8.6%
Average index of social engagement 2.9 2.6
Percent of residents with low social engagement 46.4% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 34.8% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 25.8% 5.6%
Percent of residents receiving depression medication 56.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 1.9% 25.7%
Percent of residents with daily physical restraints 0.4% 6.5%
Percent of residents with falls in the last 30 days 6.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 86.8% 88.5%
Percent of health care workers vaccinated for influenza 75.2% 63.4%
Percent of residents vaccinated for COVID-19 95.8% 95.7%

Source: BC Centre for Disease Control