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December 2021

Facility Chartwell Malaspina Care Residence
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 100 Eleventh Street Accreditation status Accredited
City/postal code Nanaimo Accreditation expiry date November 2021
Phone number (250) 745-7711 Contact for complaints General Manager
Operator (Type) Chartwell Retirement Residences (For Profit) Phone number of complaint contact (250) 754-7711 x1100
Opened 2017 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 146 to 545 days, with an average of 286 days
Current language(s) spoken by staff English, Filipino, French, Punjabi, Hungarian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 1 Private rooms 136
Publicly funded beds (short- and long-term) 135 Semi-private rooms 0
Total beds 136 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.21 3.36
Nursing care hours (hours per resident per day) 2.93 3.00
Registered Nurse (hours per resident per day) n/a 0.21
Licensed Practical Nurse (hours per resident per day) n/a 0.61
Care Aide (hours per resident per day) n/a 2.18
Allied health hours (hours per resident per day) 0.28 0.36
Food costs per resident per day (actual cost) 2 $7.00 $7.53
Facility per diem rate2 $251.84 $263.94

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 12 Number substantiated licensing complaints 5
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.7 0.5 Missing or wandering person 1 0.7 0.6
Fall with injury / Adverse event 12 8.8 5.8 Other injury 3 2.2 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 3 2.2 3.5
Unexpected illness 18 13.2 12.3 Attempted suicide 0 0 0.1
Expected death 48 35.3 23.4 Other - clinical 0 0 0.5
Unexpected death 2 1.5 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 8
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 81 84
Percent female 57.3% 63.6%
Percent 85 years or older 44.7% 54.1%
Percent younger than 65 years 9.5% 5.7%
Average length of stay (days) 994 900
Percent of residents diagnosed with depression 29.1% 23.4%
Percent of residents dependent in activities of daily living 28.3% 32.4%
Percent of residents in a wheelchair 44.4% 52.1%
Percent of residents with dementia (mild to severe) 57.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 17.5% 28.4%
Percent of residents with physically abusive behaviour 5.8% 8.6%
Average index of social engagement 3.2 2.6
Percent of residents with low social engagement 36.1% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 7.2% 10.1%
Percent of residents receiving recreation therapy 0.2% 28.4%
Percent of residents receiving occupational therapy 2.7% 5.6%
Percent of residents receiving depression medication 53.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.6% 25.7%
Percent of residents with daily physical restraints 2.2% 6.5%
Percent of residents with falls in the last 30 days 20.9% 12.8%
Percent of residents with a worsened pressure ulcer 3.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 85.3% 88.5%
Percent of health care workers vaccinated for influenza 33.3% 63.4%
Percent of residents vaccinated for COVID-19 96.3% 95.7%

Source: BC Centre for Disease Control