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December 2021

Facility The Views at St. Joseph's
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2137 Comox Avenue Accreditation status Accredited
City/postal code Comox Accreditation expiry date July 1905
Phone number (250) 331-8650 Contact for complaints Seniors Operations Leader
Operator (Type) Providence Residential and Community Care Services Society (Not For Profit) Phone number of complaint contact (250) 331-8650 x68701
Opened 1982 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 21 to 398 days, with an average of 217 days
Current language(s) spoken by staff English, French, Tagalog, Spanish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 37
Publicly funded beds (short- and long-term) 169 Semi-private rooms 22
Total beds 169 Multi-person rooms 17

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.20 3.36
Nursing care hours (hours per resident per day) 2.81 2.99
Registered Nurse (hours per resident per day) n/a 0.20
Licensed Practical Nurse (hours per resident per day) n/a 0.68
Care Aide (hours per resident per day) n/a 2.12
Allied health hours (hours per resident per day) 0.40 0.37
Food costs per resident per day (actual cost) 2 $6.80 $7.66
Facility per diem rate2 $239.45 $254.40

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.6 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 1 0.6 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 4 2.4 12.3 Attempted suicide 0 0 0.1
Expected death 40 23.7 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 15
Number of Inspections 1 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 1
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 68.0% 63.6%
Percent 85 years or older 56.1% 54.1%
Percent younger than 65 years 3.6% 5.7%
Average length of stay (days) 796 900
Percent of residents diagnosed with depression 16.2% 23.4%
Percent of residents dependent in activities of daily living 27.0% 32.4%
Percent of residents in a wheelchair 58.5% 52.1%
Percent of residents with dementia (mild to severe) 64.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.8% 28.4%
Percent of residents with physically abusive behaviour 5.0% 8.6%
Average index of social engagement 3.3 2.6
Percent of residents with low social engagement 34.7% 50.0%
Case mix index 0.6 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 3.4% 10.1%
Percent of residents receiving recreation therapy 22.9% 28.4%
Percent of residents receiving occupational therapy 5.0% 5.6%
Percent of residents receiving depression medication 54.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.8% 25.7%
Percent of residents with daily physical restraints 14.4% 6.5%
Percent of residents with falls in the last 30 days 11.0% 12.8%
Percent of residents with a worsened pressure ulcer 1.5% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 92.1% 88.5%
Percent of health care workers vaccinated for influenza 76.0% 63.4%
Percent of residents vaccinated for COVID-19 97.4% 95.7%

Source: BC Centre for Disease Control