Information and Referral Call Line
The Office has an information and referral line that is available 24 hours a day, every day. Our senior service specialists will work with you during our office hours to provide resources and help resolve issues. Staff at bc211 will assist after hours.
Call us at 1-877-952-3181 (toll free) or 250-952-3181
Monitoring Seniors Services in B.C.
The Office monitors and analyzes seniors services and makes recommendations to government and service providers to address systemic issues in five areas: health care, housing, income support, community support and transportation.
New Report – Every Voice Counts: Long-Term Care Resident and Visitor Survey Results 2023
The Office of the Seniors Advocate has released results from the second provincewide survey of thousands of long-term care residents and their family members. The survey covered 297 publicly subsidized care facilities in B.C. and received responses from over 10,000 residents and almost 8,000 family members and close friends. Just over 500 British Columbians volunteered to assist residents to complete the survey.
Billions More Reasons to Care
The Office of the Seniors Advocate’s second review into government’s funding of publicly subsidized for-profit and not-for-profit operated long-term care homes has again found spending differences impacting care for residents, many cost increases exceeding inflation, a lack of clarity on many reported expenses and inequitable funding for capital assets. The report Billions More Reasons to Care is a follow-up to a report released in early 2020 looking at the same issues.
- November OSA UpdateThe November issue of our monthly newsletter is available now! The OSA Update includes news and issues that matter to B.C. seniors: Read our newsletter … Read more
- Seniors Advocate Statement on Health Care Assistant DayBC Seniors Advocate statement on Health Care Assistant Day – October 18, 2023 VICTORIA – “Today is Health Care Assistant Day in B.C and an … Read more
- Wildfire SafetyWildfires are spreading in B.C. and some communities are under evacuation, evacuation alert or travel restrictions. Seniors can be more vulnerable to effects of wildfires … Read more
The following links provides access to online resources that may help answer your questions.
Long-Term Care and Assisted Living Directory
Our Long-Term Care and Assisted Living Directory can help you find information about publicly funded long-term care homes and assisted living residences in B.C.
Seniors’ Guides for Health Living
The BC Seniors’ Guide and the BC Elders’ Guide contain information to help you plan for and live a healthy lifestyle as you age.
Download the BC Seniors’ Guide
(Ministry of Health)
Download the BC Elders’ Guide
(First Nations Health Authority)