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Contact Us

If you have questions, comments or concerns, we are here to help. Our expert information and referral specialists care about you and can guide you to to the right seniors resources. Please call, email or send us a letter using the contact information below.

By Phone

Get in touch with us at 1-877-952-3181 (toll free) or 250-952-3181 (Victoria).

Our information line is available 24 hours per day, every day. Our information and referral specialists are available to help you Monday to Friday from 8:30 am to 4:30 pm. Staff at bc211 will assist you after hours.

If you have a medical emergency call 911.

By Email

Send an email to

By Mail

Send your letters to:
6th Floor, 1405 Douglas Street
Victoria BC, V8W 9P4

Please include your phone number in all correspondence so that we may easily contact you to better understand your concerns and requests. Whether you call our information line, email us or send a letter in the mail, your information will be kept confidential.

Stay in Touch

Want to stay up-to-date with the latest news from the Seniors Advocate?
Subscribe to the Seniors Advocate mailing list

Have feedback on seniors issues?
Use our online form to submit your thoughts.

Interested in having the Seniors Advocate speak at your community or organizational event?
Please email your request with as many details as possible to

Media Inquiries

For media inquiries, please call 250-213-2024 or email Reporters with weekend deadlines are asked to contact us via telephone for prompt response.


    Fair PharmaCare:

    604-683-7151 (Lower Mainland)
    1-800-663-7100 (Toll-free)

    Better at Home

    Find information about services to help seniors remain independent:

    Seniors Abuse & Information Line (SAIL):

    Talk to a trained professional about abuse, neglect or self-neglect:
    604-437-1940 (Lower Mainland)
    1-866-437-1940 (toll-free)

    Public Guardian and Trustee

    Vancouver: 604-660-2421
    Victoria: 250-387-6121
    All other areas of B.C.: 1-800-663-7867

    Health Authorities:

    Toll-free: 1-855-412-2131
    Metro Vancouver: 604-587-4600
    Toll-free: 1-800-707-8550 (South Okanagan, Kootenay Boundary, Central Okangan, Cariboo Chilcotin, and East Kootenay)
    Kelowna: 250-862-4200 ext. 2
    Toll-free: 1-866-565-2999
    Prince George: 250-565-2649
    Vancouver Coastal: 
    Toll-free: 1-866-884-0888
    Metro Vancouver: 604-736-2033
    Vancouver Island: 
    Toll-free: 1-877-370-8699
    Greater Victoria: 250-370-8699
    Provincial Health Services
    Metro Vancouver: 604-675-7400
    First Nations Health Authority
    Toll-free: 1-866-913-0033
    Metro Vancouver: 604-693-6500