The Monitoring Seniors Services report focuses on key services in the province that fall under the Advocate’s legislated mandate. It highlights where seniors’ needs are being met and where improvements are most needed.

This fourth edition focuses on 2017/18 data. Report highlights include:

  • The number of home support clients decreased 1.4% to 43,831 in 2017/18 but the average hours of care delivered per client increased 2% to 268 hours per year.
  • There was a 32% increase in the number of home care complaints in 2017/18 over and above the 23% increase that occurred the previous year.
  • The number of clients attending Adult Day Programs decreased 3% in both 2016/17 and 2017/18 while the number of clients on the waitlist at March 31, 2018 increased 23% over the previous year.
  • There was a 2% decrease in the number of subsidized registered assisted living units in 2017/18 and a 2% decrease in the number of clients in these units while the number of people on the waitlist and March 31, 2018 increased 7% over the previous year.
  • The number of long-term care beds remained stable in 2018, but the number of clients decreased 2% in 2017/18 and the median length of stay decreased 9%.
  • There were 13,719 new users of the Property Tax Deferment Program in 2017/18, a 27% increase from the previous year and a 155% increase from 2013/14.
  • The Seniors Abuse and Information Line (SAIL) received 1,546 calls related to abuse in 2017, a 2% decrease from the previous year.
  • The Public Guardian and Trustee saw fewer Committee of Estate orders with a 5% decline this past year.

Read the News Release

Read the report