Monitoring Seniors Services
Monitoring Seniors Services is an annual report focusing on key services in B.C. that fall under the Advocate’s legislated mandate.
The Annual Report of the Office of the Seniors Advocate describes some of the activities undertaken by the office each fiscal year.
Click on the years below to expand the list of reports.
Dec 08, 2021
Hidden and Invisible: Seniors Abuse and Neglect in British Columbia
In this report, Seniors Advocate Isobel Mackenzie details the results of a systemic review of seniors’ abuse and neglect in British Columbia. The review examined the protections that exist for B.C. seniors, the prevalence of seniors’ abuse and neglect, the method of reporting abuse and neglect, and the response to reports of seniors’ abuse and neglect.
Oct 06, 2021
Review of COVID-19 Outbreaks in Care Homes in British Columbia
In this report, Seniors Advocate Isobel Mackenzie released the results of a province-wide review of COVID-19 outbreaks in long-term care and assisted living sites during the first year of the pandemic.
Nov 03, 2020
Staying Apart to Stay Safe: The Impact of Visit Restrictions on Long-Term Care and Assisted Living Survey
In this report, Seniors Advocate Isobel Mackenzie shares findings of a five-week survey about the impact of COVID-19 related visit restrictions at long-term care and assisted living homes. The survey, answered by residents, their family members and the general public, had over 13,000 valid responses.
Feb 04, 2020
A Billion Reasons to Care
A Billion Reasons to Care is the first provincial review of the $1.4 billion-dollar contracted long-term care sector in British Columbia. The review examined industry contracts, annual audited financial statements and detailed reporting on revenue and expenditures for the years 2016/17 and 2017/18.
Jun 19, 2019
Home Support Review
Home support is falling short in meeting needs. This review finds inadequate levels of care.
Sep 20, 2018
Seniors at Home and in Long-Term Care – 2017/18 Snapshot
This report highlights 2017/18 health data for B.C. residents receiving home care and living in long-term care facilities.
Aug 01, 2018
From Residential Care to Hospital: An Emerging Pattern
This report compares hospitalization rates between residents in contracted residential care facilities and those residents in publicly owned and operated facilities.
May 10, 2018
Seniors Transportation: Affordable, Appropriate, and Available
This report, which reflects over a year of consultation and research, concludes that changes are required to address some of the existing transportation systems and a new program will be required to fill some of the gaps.
Sep 15, 2017
Every Voice Counts: Provincial Residential Care Survey Results
This is the most extensive survey of its kind ever conducted in Canada, targeting over 22,000 individuals in 292 residential care facilities.
Aug 30, 2017
Caregivers in Distress: A Growing Problem
Seniors Advocate Isobel Mackenzie released an update report today confirming that caregiver distress is rising in B.C. while supports and services are not keeping pace with growing need.
Feb 02, 2017
Moving In the Right Direction: HandyDART Survey Results
BC’s Seniors Advocate released results of a province-wide survey of almost 7,500 HandyDART users in the province today. The survey highlights that while 91% of users are satisfied with the service when they receive it, almost 1/3 of respondents say it is not meeting, or only moderately meeting, their transportation needs.
Nov 24, 2016
Making Progress: Placement, Drugs and Therapy Update
The progress report highlights that some improvements are being made in the provisions of rehabilitative therapies to seniors in residential care, as well as the use of antipsychotic medications. Data also show that the premature placement of seniors into residential care is also declining.
Sep 19, 2016
Listening to your voice: Home support survey results
The Office of the Seniors Advocate releases results from the comprehensive home support survey conducted last year. This report presents the collective voice of almost 10,000 home support clients and their family members who responded to our survey.
Jun 29, 2016
Resident to Resident Aggression in B.C. Care Homes
The Office of the Seniors Advocate releases its review of incidents of resident to resident aggression in B.C.'s licensed residential care facilities. The review gathered and examined data from a variety of sources, including Health Authorities, reporting systems, and facilities themselves.
Sep 14, 2015
Caregivers in Distress: More Respite Needed
An examination of B.C.'s unpaid caregivers finds that one-third of them are in distress, one of the highest rates in Canada.
May 21, 2015
Seniors’ Housing in B.C.: Affordable, Appropriate, Available
This report by the Seniors Advocate examines housing issues across independent living, assisted living and residential care.
Apr 07, 2015
Placement, Drugs and Therapy…We Can Do Better
This report by the Seniors Advocate found systemic issues in placements, medications and rehabilitative therapy across B.C.
Mar 04, 2015
B.C. Seniors Survey: Bridging the Gaps
This first survey by the Office of the Seniors Advocate asked B.C. seniors a series of questions on issues from housing and transportation to their knowledge of services and programs.
Oct 22, 2014
The Journey Begins: Together, We Can Do Better
The first report by the Seniors Advocate summarizes findings from the start of her appointment in April 2014 and outlines her plans to bring forward objective and meaningful information.