Veterans Memorial Lodge Quick Facts
| Facility | Veterans Memorial Lodge | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
| Street address | 4579 Chatterton Way | Accreditation status | Accredited |
| City/postal code | Saanich | Accreditation expiry date | Feb 2026 |
| Phone number | (250) 658-0311 | Contact for complaints | Director |
| Operator (Type) | Broadmead Care Society (Not For Profit) | Phone number of complaint contact | (250) 658-0311 |
| Opened | 1992 | Personal spending account | Yes |
| Councils | Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 2 to 570 days, with an average of 90 days |
| Current language(s) spoken by staff | English, Arabic, Mandarin, Cantonese, Croatian, Czech, Punjabi, Hindi, Tagalog, Japanese, Korean, French, Portuguese, Polish, Spanish, Ukrainian, Somali | ||
| Indigenous Territory | Lekwungen peoples and the Songhees and Esquimalt Nations | ||
Source: Facility
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Foot care; Hairdressing; Enhanced wheelchair and walker cleaning Program enhancement; One-time clothing labeling fee; Dentist and Dental Hygiene Services on a fee-for-service basis. |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (March 31, 2022) | Room Configuration (March 31, 2022) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single Occupancy | 201 |
| Publicly funded beds (short and long-term) | 225 | Double Occupancy | 12 |
| Total beds | 225 | Other Occupancy | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 3.02 | 3.04 |
| Registered Nurse (hours per resident per day) | 0.12 | 0.14 |
| Licensed Practical Nurse (hours per resident per day) | 0.57 | 0.57 |
| Care Aide (hours per resident per day) | 2.34 | 2.33 |
| Allied health hours (hours per resident per day) | 0.34 | 0.32 |
| Food costs per resident per day (actual cost) 2 | $10.06 | $10.01 |
| Facility per diem rate2 | $242.62 | $250.12 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of licensing complaints | 1 | Number substantiated licensing complaints | 0 |
| Incidents, 2021/22 | |||
| Serious adverse events | 10 | ||
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | n/a | Number of licensing infractions found | n/a |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | n/a | Nutrition & food services | n/a |
| Physical facility, equipment & furnishings | n/a | Medication | n/a |
| Staffing | n/a | Program | n/a |
| Policies & procedures | n/a | Records & reporting | n/a |
| Care & supervision | n/a | Resident Bill of Rights | n/a |
| Hygiene & communicable disease control | n/a | Other | n/a |
Source: Health Authority
| Resident Profile (2021/22) | Facility | B.C. |
|---|---|---|
| Average age of population | 88 | 83 |
| Percent female | 41.1% | 63.2% |
| Percent 85 years or older | 69.5% | 53.4% |
| Percent younger than 65 years | 1.3% | 5.8% |
| Average length of stay (days) | 698 | 855 |
| Percent of residents diagnosed with depression | 17.5% | 23.3% |
| Percent of residents dependent in activities of daily living | 29.4% | 32.0% |
| Percent of residents in a wheelchair | 48.8% | 52.8% |
| Percent of residents with dementia (mild to severe) | 65.0% | 63.3% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 32.3% | 27.9% |
| Percent of residents with physically abusive behaviour | 6.8% | 8.8% |
| Average index of social engagement | 2.2 | 2.7 |
| Percent of residents with low social engagement | 60.9% | 49.3% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 5.3% | 10.9% |
| Percent of residents receiving recreation therapy | 0.0% | 30.1% |
| Percent of residents receiving occupational therapy | 0.9% | 5.7% |
| Percent of residents receiving depression medication | 43.0% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 14.4% | 27.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 29.3% | 34.0% |
| Percent of residents with daily physical restraints | 0.4% | 6.4% |
| Percent of residents with falls in the last 30 days | 13.3% | 12.9% |
| Percent of residents with a worsened pressure ulcer | 1.9% | 2.2% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 98.7% | 90.2% |
| Percent of health care workers vaccinated for influenza | n/a | 53.7% |
| Percent of residents vaccinated for COVID-19 | 98.2% | 92.6% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility