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October 2022

Facility Veterans Memorial Lodge Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 4579 Chatterton Way Accreditation status Accredited
City/postal code Saanich Accreditation expiry date Feb 2026
Phone number (250) 658-0311 Contact for complaints Director
Operator (Type) Broadmead Care Society (Not For Profit) Phone number of complaint contact (250) 658-0311
Opened 1992 Personal spending account Yes
Councils Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 570 days, with an average of 90 days
Current language(s) spoken by staff English, Arabic, Mandarin, Cantonese, Croatian, Czech, Punjabi, Hindi, Tagalog, Japanese, Korean, French, Portuguese, Polish, Spanish, Ukrainian, Somali
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Foot care; Hairdressing; Enhanced wheelchair and walker cleaning Program enhancement; One-time clothing labeling fee; Dentist and Dental Hygiene Services on a fee-for-service basis.
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 201
Publicly funded beds (short and long-term) 225 Double Occupancy 12
Total beds 225 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.02 3.04
Registered Nurse (hours per resident per day) 0.12 0.14
Licensed Practical Nurse (hours per resident per day) 0.57 0.57
Care Aide (hours per resident per day) 2.34 2.33
Allied health hours (hours per resident per day) 0.34 0.32
Food costs per resident per day (actual cost) 2 $10.06 $10.01
Facility per diem rate2 $242.62 $250.12

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2021/22
Serious adverse events 10
Risk Rating n/a Risk Score n/a
Number of Inspections n/a Number of licensing infractions found n/a
Licensing Infractions
Licensing n/a Nutrition & food services n/a
Physical facility, equipment & furnishings n/a Medication n/a
Staffing n/a Program n/a
Policies & procedures n/a Records & reporting n/a
Care & supervision n/a Resident Bill of Rights n/a
Hygiene & communicable disease control n/a Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 88 83
Percent female 41.1% 63.2%
Percent 85 years or older 69.5% 53.4%
Percent younger than 65 years 1.3% 5.8%
Average length of stay (days) 698 855
Percent of residents diagnosed with depression 17.5% 23.3%
Percent of residents dependent in activities of daily living 29.4% 32.0%
Percent of residents in a wheelchair 48.8% 52.8%
Percent of residents with dementia (mild to severe) 65.0% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 32.3% 27.9%
Percent of residents with physically abusive behaviour 6.8% 8.8%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 60.9% 49.3%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 5.3% 10.9%
Percent of residents receiving recreation therapy 0.0% 30.1%
Percent of residents receiving occupational therapy 0.9% 5.7%
Percent of residents receiving depression medication 43.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 29.3% 34.0%
Percent of residents with daily physical restraints 0.4% 6.4%
Percent of residents with falls in the last 30 days 13.3% 12.9%
Percent of residents with a worsened pressure ulcer 1.9% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 98.7% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 98.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility