Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

October 2022

Facility Hilton Villa Seniors Community Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 13525 Hilton Rd Accreditation status Accredited
City/postal code Surrey Accreditation expiry date November 30, 2022
Phone number (604) 588-3424 Contact for complaints Site Leader
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (604) 588-3424 x109
Opened 1974 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 337 days, with an average of 33 days
Current language(s) spoken by staff English, Tagalog, Punjabi, Hindi
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 1 Single Occupancy 86
Publicly funded beds (short and long-term) 155 Double Occupancy 35
Total beds 156 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.96 3.00
Registered Nurse (hours per resident per day) 0.33 0.26
Licensed Practical Nurse (hours per resident per day) 0.39 0.50
Care Aide (hours per resident per day) 2.24 2.25
Allied health hours (hours per resident per day) 0.40 0.36
Food costs per resident per day (actual cost) 2 $6.99 $6.62
Facility per diem rate2 $246.56 $252.29

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 6 Number substantiated licensing complaints 3
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 1 0.6 1.0
Fall with injury / Adverse event 16 10.3 9.2 Other injury 9 5.8 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 1.3 4.6
Unexpected illness 44 28.2 20.3 Attempted suicide 0 0.0 0.1
Expected death 27 17.3 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 16 Number of licensing infractions found 13
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 5 Medication 0
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 3
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 81 83
Percent female 59.4% 63.2%
Percent 85 years or older 42.0% 53.4%
Percent younger than 65 years 8.9% 5.8%
Average length of stay (days) 551 855
Percent of residents diagnosed with depression 17.4% 23.3%
Percent of residents dependent in activities of daily living 30.8% 32.0%
Percent of residents in a wheelchair 56.5% 52.8%
Percent of residents with dementia (mild to severe) 59.0% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 42.0% 27.9%
Percent of residents with physically abusive behaviour 6.5% 8.8%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 58.0% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 22.3% 10.9%
Percent of residents receiving recreation therapy 0.0% 30.1%
Percent of residents receiving occupational therapy 1.1% 5.7%
Percent of residents receiving depression medication 51.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.7% 34.0%
Percent of residents with daily physical restraints 2.3% 6.4%
Percent of residents with falls in the last 30 days 14.3% 12.9%
Percent of residents with a worsened pressure ulcer 2.9% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza n/a 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 89.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility