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December 2023

Facility Hilton Villa Seniors Community Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 13525 Hilton Rd Accreditation status Accredited
City/postal code Surrey/V3R5J3 Accreditation expiry date not available
Phone number (604) 588-3424 Contact for complaints Site Leader
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (604) 588-3424 x109
Opened 1974 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 404 days, with an average of 49 days
Current language(s) spoken by staff English, Tagalog, Punjabi, Hindi
Indigenous Territory Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 1 Single Occupancy 85
Publicly funded beds (short and long-term) 154 Double Occupancy 35
Total beds 155 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.26 0.25
Licensed Practical Nurse (hours per resident per day) 0.50 0.50
Care Aide (hours per resident per day) 2.25 2.25
Allied health hours (hours per resident per day) 0.36 0.37
Food costs per resident per day (actual cost) $6.62 $7.97
Facility per diem rate $252.29 $259.09
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,601 From $1,338 to $3,847 with an average of $1,766

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.6 0.7
Fall with injury/adverse event 12 7.7 8.6 Other injury 2 1.3 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 4 2.6 3.7
Unexpected Illness 61 39.1 21.0 Attempted suicide 0 0.0 0.1
Expected death 26 16.7 25.5 Other - clinical 3 1.9 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 6
Number of Inspections 8 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 4 Medication 0
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 81 83
Percent female 56.7% 63.3%
Percent 85 years or older 40.7% 52.8%
Percent younger than 65 years 8.8% 5.6%
Average length of stay (days) 660 817
Percent of residents diagnosed with depression 13.7% 22.9%
Percent of residents dependent in activities of daily living 33.1% 32.4%
Percent of residents in a wheelchair 54.9% 53.3%
Percent of residents with dementia (mild to severe) 60.6% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 43.9% 27.5%
Percent of residents with physically abusive behaviour 6.0% 8.4%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 57.5% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 24.6% 11.1%
Percent of residents receiving recreation therapy 10.2% 30.3%
Percent of residents receiving occupational therapy 0.0% 5.5%
Percent of residents receiving depression medication 49.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.9% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.3% 34.9%
Percent of residents taking nine or more medications 37.6% 44.6%
Percent of residents with daily physical restraints 3.1% 6.0%
Percent of residents with falls in the last 30 days 18.0% 12.8%
Percent of residents with a worsened pressure ulcer 3.2% 2.2%
Percent of residents with four or more emergency room visits 1.3% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 86.0% 87.5%
Percent of health care workers vaccinated for influenza 31.7% 39.1%
Percent of residents vaccinated for COVID-19 73.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility