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November 2024

Facility Brookhaven Care Centre Service type Long-Term Care
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 1775 Shannon Lake Rd Accreditation status Unknown
City/postal code West Kelowna/V4T2N7 Accreditation expiry date not available
Phone number (250) 862-4040 Contact for complaints Resident Care Coordinator
Operator (type) Interior Health (Health Authority) Phone number of complaint contact (250) 862-4040
Opened 1995 Personal spending account Yes
Councils Combined Resident & Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 16 to 897 days, with an average of 179 days
Current language(s) spoken by staff English, French, Filipino, Hungarian, German, Spanish, Russian
Indigenous territory Westbank First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 0 Single occupancy 92
Publicly funded beds (short and long-term) 104 Double occupancy 4
Total beds 104 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.42 3.42
Nursing care hours (hours per resident per day) 3.03 3.03
Registered Nurse (hours per resident per day) 0.36 0.36
Licensed Practical Nurse (hours per resident per day) 0.83 0.83
Care Aide (hours per resident per day) 1.85 1.85
Allied health hours (hours per resident per day) 0.39 0.39
Food costs per resident per day (actual cost) $10.97 $11.74
Facility per diem rate n/a n/a
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,050 From $1,417 to $3,974 with an average of $2,053

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 2.9 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 1.0 0.9 Missing or wandering person 0 0.0 1.1
Fall with injury/adverse event 4 3.8 8.2 Other injury 3 2.9 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 9 8.7 3.5
Unexpected Illness 12 11.5 20.9 Attempted suicide 0 0.0 0.1
Expected death 47 45.2 23.6 Other - clinical 1 1.0 0.8
Unexpected death 2 1.9 0.8 Other - service delivery 2 1.9 0.9
Inspections
Risk rating n/a Risk score n/a
Number of inspections 1 Number of licensing infractions found 8
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 2 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 85 83
Percent female 55.5% 63.2%
Percent 85 years or older 57.7% 52.5%
Percent younger than 65 years 4.5% 5.3%
Average length of stay (days) 627 829
Percent of residents diagnosed with depression 31.0% 22.2%
Percent of residents dependent in activities of daily living 42.9% 31.7%
Percent of residents in a wheelchair 45.8% 54.1%
Percent of residents with dementia (mild to severe) 75.7% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 35.1% 27.0%
Percent of residents with physically abusive behaviour 9.0% 8.3%
Average index of social engagement 2.3 2.8
Percent of residents with low social engagement 59.7% 46.2%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 3.5% 11.0%
Percent of residents receiving recreation therapy 60.9% 31.7%
Percent of residents receiving occupational therapy 35.7% 5.2%
Percent of residents receiving depression medication 56.2% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 31.6% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 43.4% 35.3%
Percent of residents taking nine or more medications 55.7% 46.2%
Percent of residents with daily physical restraints 0.3% 6.0%
Percent of residents with falls in the last 30 days 23.5% 12.3%
Percent of residents with a worsened pressure ulcer 1.4% 2.1%
Percent of residents with four or more emergency room visits 0.8% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 88.4% 84.3%
Percent of health care workers vaccinated for influenza 32.9% 35.5%
Percent of residents vaccinated for COVID-19 74.4% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility