Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

October 2022

Facility Dufferin Care Centre Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 1131 Dufferin St Accreditation status Accredited
City/postal code Coquitlam Accreditation expiry date not available
Phone number (604) 552-1166 Contact for complaints n/a
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact n/a
Opened 1996 Personal spending account n/a
Councils n/a Visitor parking (cost) n/a
Meetings held n/a Average Wait Time From 1 to 623 days, with an average of 96 days
Current language(s) spoken by staff n/a
Indigenous Territory the Coast Salish peoples and the Kwikwetlem First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included n/a Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included n/a

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 25 Single Occupancy 95
Publicly funded beds (short and long-term) 128 Double Occupancy 29
Total beds 153 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site n/a

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.00 3.00
Nursing care hours (hours per resident per day) 2.64 2.71
Registered Nurse (hours per resident per day) 0.27 0.21
Licensed Practical Nurse (hours per resident per day) 0.35 0.36
Care Aide (hours per resident per day) 2.03 2.14
Allied health hours (hours per resident per day) 0.36 0.29
Food costs per resident per day (actual cost) 2 $8.92 $7.16
Facility per diem rate2 $245.00 $250.34

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 2 Number substantiated licensing complaints 1
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 16 10.5 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 4.6
Unexpected illness 39 25.5 20.3 Attempted suicide 0 0.0 0.1
Expected death 28 18.3 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 1 0.7 1.4
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 4 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 1 Medication 0
Staffing 2 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 85 83
Percent female 77.1% 63.2%
Percent 85 years or older 55.5% 53.4%
Percent younger than 65 years 1.1% 5.8%
Average length of stay (days) 1,060 855
Percent of residents diagnosed with depression 14.4% 23.3%
Percent of residents dependent in activities of daily living 35.3% 32.0%
Percent of residents in a wheelchair 51.2% 52.8%
Percent of residents with dementia (mild to severe) 74.2% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 44.5% 27.9%
Percent of residents with physically abusive behaviour 10.1% 8.8%
Average index of social engagement 0.9 2.7
Percent of residents with low social engagement 84.9% 49.3%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 4.0% 10.9%
Percent of residents receiving recreation therapy 41.6% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 36.9% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.8% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 36.1% 34.0%
Percent of residents with daily physical restraints 4.1% 6.4%
Percent of residents with falls in the last 30 days 9.0% 12.9%
Percent of residents with a worsened pressure ulcer 0.6% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza n/a 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 94.6% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility