Dufferin Care Centre – Seniors Advocate

Facility	Dufferin Care Centre	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	1131 Dufferin St	Accreditation status	Accredited
City/postal code	Coquitlam/V3B7X5	Accreditation expiry date	not available
Phone number	(604) 552-1166	Contact for complaints	n/a
Operator (Type)	Retirement Concepts (For Profit)	Phone number of complaint contact	n/a
Opened	1996	Personal spending account	n/a
Councils	n/a	Visitor parking (cost)	n/a
Meetings held	n/a	Co-located with an assisted living residence	No
Wait Time	From 3 to 683 days, with an average of 114 days
Current language(s) spoken by staff	n/a
Indigenous Territory	the Coast Salish peoples and the Kwikwetlem First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	n/a	Other extra fees	n/a
Telephone monthly service included	n/a
Internet monthly service included	n/a

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	23	Single Occupancy	95
Publicly funded beds (short and long-term)	130	Double Occupancy	29
Total beds	153	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	n/a

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.00	3.36
Nursing care hours (hours per resident per day)	2.71	3.00
Registered Nurse (hours per resident per day)	0.21	0.21
Licensed Practical Nurse (hours per resident per day)	0.36	0.47
Care Aide (hours per resident per day)	2.14	2.32
Allied health hours (hours per resident per day)	0.29	0.36
Food costs per resident per day (actual cost)	$7.16	$9.11
Facility per diem rate	$250.34	$274.21
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,995	From $1,338 to $3,847 with an average of $1,896

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	1	0.7	0.8	Missing or wandering person	1	0.7	0.7
Fall with injury/adverse event	14	9.2	8.6	Other injury	1	0.7	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	24	15.7	21.0	Attempted suicide	0	0.0	0.1
Expected death	39	25.5	25.5	Other - clinical	1	0.7	0.8
Unexpected death	1	0.7	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	11
Number of Inspections	2	Number of licensing infractions found	4

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	0	Medication
Staffing	1	Program
Policies & procedures	1	Records & reporting
Care & supervision	2	Resident Bill of Rights
Hygiene & communicable disease control	0	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	86	83
Percent female	79.2%	63.3%
Percent 85 years or older	61.9%	52.8%
Percent younger than 65 years	0.0%	5.6%
Average length of stay (days)	752	817
Percent of residents diagnosed with depression	16.6%	22.9%
Percent of residents dependent in activities of daily living	28.5%	32.4%
Percent of residents in a wheelchair	54.3%	53.3%
Percent of residents with dementia (mild to severe)	77.0%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	40.8%	27.5%
Percent of residents with physically abusive behaviour	12.1%	8.4%
Average index of social engagement	1.6	2.7
Percent of residents with low social engagement	80.8%	48.0%
Case mix index	0.61	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	17.5%	11.1%
Percent of residents receiving recreation therapy	38.9%	30.3%
Percent of residents receiving occupational therapy	0.0%	5.5%
Percent of residents receiving depression medication	48.1%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	18.6%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	36.7%	34.9%
Percent of residents taking nine or more medications	30.4%	44.6%
Percent of residents with daily physical restraints	5.9%	6.0%
Percent of residents with falls in the last 30 days	10.7%	12.8%
Percent of residents with a worsened pressure ulcer	1.4%	2.2%
Percent of residents with four or more emergency room visits	0.6%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	89.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Dufferin Care Centre website