Dufferin Care Centre Quick Facts

Facility	Dufferin Care Centre	Service type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	1131 Dufferin St	Accreditation status	Accredited
City/postal code	Coquitlam/V3B7X5	Accreditation expiry date	not available
Phone number	(604) 552-1166	Contact for complaints	n/a
Operator (type)	Retirement Concepts (For Profit)	Phone number of complaint contact	n/a
Opened	1996	Personal spending account	n/a
Councils	Separate Resident and Family Council	Visitor parking (cost)	n/a
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 28 to 633 days, with an average of 232 days
Current language(s) spoken by staff	n/a
Indigenous territory	the Coast Salish peoples and the Kwikwetlem First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	n/a	Other extra fees	n/a
Telephone monthly service included	n/a
Internet monthly service included	n/a

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	17	Single occupancy	95
Publicly funded beds (short and long-term)	136	Double occupancy	29
Total beds	153	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	n/a

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.21	0.21
Licensed Practical Nurse (hours per resident per day)	0.47	0.47
Care Aide (hours per resident per day)	2.32	2.32
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$9.11	$9.29
Facility per diem rate	$274.21	$294.21
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,896	From $1,417 to $3,974 with an average of $2,010

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	2	1.3	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	20	13.1	8.2	Other injury	0	0.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	1	0.7	3.5
Unexpected Illness	35	22.9	20.9	Attempted suicide	0	0.0	0.1
Expected death	32	20.9	23.6	Other - clinical	0	0.0	0.8
Unexpected death	2	1.3	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	Low	Risk score	6
Number of inspections	3	Number of licensing infractions found	2

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	0	Medication
Staffing	2	Program
Policies & procedures	0	Records & reporting
Care & supervision	0	Resident Bill of Rights
Hygiene & communicable disease control	0	Other

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	86	83
Percent female	83.3%	63.2%
Percent 85 years or older	63.5%	52.5%
Percent younger than 65 years	0.0%	5.3%
Average length of stay (days)	820	829
Percent of residents diagnosed with depression	18.7%	22.2%
Percent of residents dependent in activities of daily living	35.8%	31.7%
Percent of residents in a wheelchair	65.2%	54.1%
Percent of residents with dementia (mild to severe)	69.8%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	56.9%	27.0%
Percent of residents with physically abusive behaviour	11.1%	8.3%
Average index of social engagement	1.7	2.8
Percent of residents with low social engagement	74.5%	46.2%
Case mix index	0.65	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	22.3%	11.0%
Percent of residents receiving recreation therapy	16.3%	31.7%
Percent of residents receiving occupational therapy	0.0%	5.2%
Percent of residents receiving depression medication	51.9%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	15.7%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	39.2%	35.3%
Percent of residents taking nine or more medications	31.6%	46.2%
Percent of residents with daily physical restraints	5.9%	6.0%
Percent of residents with falls in the last 30 days	15.6%	12.3%
Percent of residents with a worsened pressure ulcer	0.6%	2.1%
Percent of residents with four or more emergency room visits	0.6%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	90.2%	84.3%
Percent of health care workers vaccinated for influenza	n/a	35.5%
Percent of residents vaccinated for COVID-19	79.1%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Dufferin Care Centre website