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October 2022

Facility Northern Haida Gwaii Hospital and Health Centre Service Type Long-Term Care
Health authority Northern Health Regulation/Legislation Hospital Act
Street address 2520 Harrison Avenue Accreditation status Accredited
City/postal code Masset Accreditation expiry date June 2022
Phone number (250) 626-4700 Contact for complaints Nurse Manager
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 626-4726
Opened 2008 Personal spending account Yes
Councils No Councils Visitor parking (cost) Yes (no fee)
Meetings held 1/yr/resident or Scheduled as needed Average Wait Time From 145 to 415 days, with an average of 255 days
Current language(s) spoken by staff English
Indigenous Territory Haida Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included n/a Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included n/a

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 4
Publicly funded beds (short and long-term) 4 Double Occupancy 0
Total beds 4 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.39 3.38
Nursing care hours (hours per resident per day) 3.39 3.38
Registered Nurse (hours per resident per day) 1.69 1.69
Licensed Practical Nurse (hours per resident per day) 0.00 0.00
Care Aide (hours per resident per day) 1.69 1.69
Allied health hours (hours per resident per day) 0.00 0.00
Food costs per resident per day (actual cost) 2 $13.14 $15.05
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints suppressed Number substantiated licensing complaints suppressed
Incidents, 2021/22 Total
Per 100 beds Total
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence suppressed suppressed 0.8 Medication error with adverse event suppressed suppressed 0.3
Abuse / neglect suppressed suppressed 1.3 Missing or wandering person suppressed suppressed 1.0
Fall with injury / Adverse event suppressed suppressed 9.2 Other injury suppressed suppressed 2.0
Food or other poisoning suppressed suppressed 0.1 Aggressive behaviour suppressed suppressed 4.6
Unexpected illness suppressed suppressed 20.3 Attempted suicide suppressed suppressed 0.1
Expected death suppressed suppressed 26.8 Other - clinical suppressed suppressed 0.8
Unexpected death suppressed suppressed 0.8 Other - service delivery suppressed suppressed 1.4
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing n/a Nutrition & food services n/a
Physical facility, equipment & furnishings n/a Medication n/a
Staffing n/a Program n/a
Policies & procedures n/a Records & reporting n/a
Care & supervision n/a Resident Bill of Rights n/a
Hygiene & communicable disease control n/a Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population suppressed 83
Percent female suppressed 63.2%
Percent 85 years or older suppressed 53.4%
Percent younger than 65 years suppressed 5.8%
Average length of stay (days) suppressed 855
Percent of residents diagnosed with depression suppressed 23.3%
Percent of residents dependent in activities of daily living suppressed 32.0%
Percent of residents in a wheelchair suppressed 52.8%
Percent of residents with dementia (mild to severe) suppressed 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) suppressed 27.9%
Percent of residents with physically abusive behaviour suppressed 8.8%
Average index of social engagement suppressed 2.7
Percent of residents with low social engagement suppressed 49.3%
Case mix index suppressed 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy suppressed 10.9%
Percent of residents receiving recreation therapy suppressed 30.1%
Percent of residents receiving occupational therapy suppressed 5.7%
Percent of residents receiving depression medication suppressed 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis suppressed 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis suppressed 34.0%
Percent of residents with daily physical restraints suppressed 6.4%
Percent of residents with falls in the last 30 days suppressed 12.9%
Percent of residents with a worsened pressure ulcer suppressed 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza suppressed 90.2%
Percent of health care workers vaccinated for influenza suppressed 53.7%
Percent of residents vaccinated for COVID-19 suppressed 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility