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November 2024

Facility Crescent Gardens Service type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1222 King George Boulevard Accreditation status Accredited
City/postal code Surrey/V4A9W6 Accreditation expiry date November 30, 2024
Phone number (604) 541-8861 Contact for complaints Simone Paler
Operator (type) Chartwell Retirement Residences (For Profit) Phone number of complaint contact (604) 541-8861 ext.1100
Opened 1997 Personal spending account Yes
Councils Separate Resident and Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 170 to 422 days, with an average of 348 days
Current language(s) spoken by staff English
Indigenous territory Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 22 Single occupancy 69
Publicly funded beds (short and long-term) 53 Double occupancy 3
Total beds 75 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.04 3.04
Registered Nurse (hours per resident per day) 0.37 0.37
Licensed Practical Nurse (hours per resident per day) 0.41 0.41
Care Aide (hours per resident per day) 2.26 2.26
Allied health hours (hours per resident per day) 0.32 0.32
Food costs per resident per day (actual cost) $11.32 $15.24
Facility per diem rate $268.73 $290.06
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $1,966 From $1,417 to $3,974 with an average of $2,183

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.9 Missing or wandering person 0 0.0 1.1
Fall with injury/adverse event 3 4.0 8.2 Other injury 0 0.0 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.5
Unexpected Illness 13 17.3 20.9 Attempted suicide 0 0.0 0.1
Expected death 16 21.3 23.6 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 0.9
Inspections
Risk rating Low Risk score 3
Number of inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 88 83
Percent female 62.5% 63.2%
Percent 85 years or older 67.1% 52.5%
Percent younger than 65 years 1.2% 5.3%
Average length of stay (days) 604 829
Percent of residents diagnosed with depression 18.1% 22.2%
Percent of residents dependent in activities of daily living 21.2% 31.7%
Percent of residents in a wheelchair 62.5% 54.1%
Percent of residents with dementia (mild to severe) 39.2% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 9.2% 27.0%
Percent of residents with physically abusive behaviour 6.1% 8.3%
Average index of social engagement 2.8 2.8
Percent of residents with low social engagement 48.1% 46.2%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 24.9% 11.0%
Percent of residents receiving recreation therapy 6.1% 31.7%
Percent of residents receiving occupational therapy 0.0% 5.2%
Percent of residents receiving depression medication 44.0% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.4% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 36.8% 35.3%
Percent of residents taking nine or more medications 53.9% 46.2%
Percent of residents with daily physical restraints 2.0% 6.0%
Percent of residents with falls in the last 30 days 12.4% 12.3%
Percent of residents with a worsened pressure ulcer 0.9% 2.1%
Percent of residents with four or more emergency room visits 0.0% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 93.3% 84.3%
Percent of health care workers vaccinated for influenza 56.4% 35.5%
Percent of residents vaccinated for COVID-19 89.6% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility