AgeCare Royal City Quick Facts
| Facility | AgeCare Royal City | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 77 Jamieson Court | Accreditation status | Accredited |
| City/postal code | New Westminster/V3L5P8 | Accreditation expiry date | May 31, 2023 |
| Phone number | (604) 522-6699 | Contact for complaints | Executive Director |
| Operator (Type) | AgeCare (Bloom Limited Partnership) (For Profit) | Phone number of complaint contact | 604) 522-6699 ext 105 |
| Opened | 1999 | Personal spending account | Yes |
| Councils | Resident council, family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Co-located with an assisted living residence | No |
| Wait Time | From 2 to 280 days, with an average of 48 days | ||
| Current language(s) spoken by staff | English, Punjabi, Cantonese, Mandarin, Tagalog, Polish, Hungarian, Korean, French, Spanish | ||
| Indigenous Territory | Coast Salish peoples | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds (as of March 31, 2023) | Room Configuration (excluding short-stay beds) (as of March 31, 2023) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 32 | Single Occupancy | 127 |
| Publicly funded beds (short and long-term) | 133 | Double Occupancy | 19 |
| Total beds | 165 | Other Occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.00 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.75 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.27 | 0.27 |
| Licensed Practical Nurse (hours per resident per day) | 0.45 | 0.49 |
| Care Aide (hours per resident per day) | 2.03 | 2.24 |
| Allied health hours (hours per resident per day) | 0.24 | 0.36 |
| Food costs per resident per day (actual cost) | $8.12 | $8.52 |
| Facility per diem rate | $229.85 | $254.35 |
| Monthly client rate for publicly funded bed (single) | From $1,237 to $3,576 with an average of $1,993 | From $1,338 to $3,847 with an average of $2,128 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | 0 | Number of substantiated licensing complaints | 0 |
| Incidents | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.9 | Medication error with adverse event | 1 | 0.6 | 0.3 |
| Abuse / neglect | 0 | 0.0 | 0.8 | Missing or wandering person | 0 | 0.0 | 0.7 |
| Fall with injury/adverse event | 3 | 1.8 | 8.6 | Other injury | 0 | 0.0 | 1.9 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 1 | 0.6 | 3.7 |
| Unexpected Illness | 9 | 5.5 | 21.0 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 7 | 4.2 | 25.5 | Other - clinical | 1 | 0.6 | 0.8 |
| Unexpected death | 0 | 0.0 | 0.7 | Other - service delivery | 0 | 0.0 | 0.7 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Medium | Risk Score | 18 |
| Number of Inspections | 2 | Number of licensing infractions found | 22 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 4 | Medication | 0 |
| Staffing | 7 | Program | 0 |
| Policies & procedures | 1 | Records & reporting | 3 |
| Care & supervision | 3 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 4 | Other | 0 |
Source: Health Authority
| Resident Profile (2022/23) | Facility | B.C. |
|---|---|---|
| Average age of population | 85 | 83 |
| Percent female | 61.7% | 63.3% |
| Percent 85 years or older | 59.9% | 52.8% |
| Percent younger than 65 years | 4.7% | 5.6% |
| Average length of stay (days) | 681 | 817 |
| Percent of residents diagnosed with depression | 21.6% | 22.9% |
| Percent of residents dependent in activities of daily living | 22.6% | 32.4% |
| Percent of residents in a wheelchair | 55.8% | 53.3% |
| Percent of residents with dementia (mild to severe) | 63.8% | 62.9% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 17.5% | 27.5% |
| Percent of residents with physically abusive behaviour | 6.5% | 8.4% |
| Average index of social engagement | 2.0 | 2.7 |
| Percent of residents with low social engagement | 68.8% | 48.0% |
| Case mix index | 0.60 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.0% | 11.1% |
| Percent of residents receiving recreation therapy | 0.5% | 30.3% |
| Percent of residents receiving occupational therapy | 0.2% | 5.5% |
| Percent of residents receiving depression medication | 30.7% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 19.6% | 27.9% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 19.5% | 34.9% |
| Percent of residents taking nine or more medications | 33.6% | 44.6% |
| Percent of residents with daily physical restraints | 1.4% | 6.0% |
| Percent of residents with falls in the last 30 days | 14.1% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 2.5% | 2.2% |
| Percent of residents with four or more emergency room visits | 0.6% | 1.4% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 81.9% | 87.5% |
| Percent of health care workers vaccinated for influenza | 30.0% | 39.1% |
| Percent of residents vaccinated for COVID-19 | 84.0% | 84.0% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility