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October 2022

Residence Bedford Manor Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 529 Seymour Street Accreditation status Accredited
City/postal code Kamloops Accreditation expiry date not available
Phone number (250) 434-1702 Contact for complaints CEO
Operator (Type) Connective Support Society Kamloops (Not For Profit) Phone number of complaint contact (250) 434-1700
Opened 2005 Personal spending account No
Councils Resident council only Visitor parking (cost) No
Meetings held Regular Scheduled Average Wait Time From 0 to 925 days, with an average of 166 days
Current language(s) spoken by staff English, Filipino
Indigenous Territory Secwepemc peoples, and the Tk'emlups Indian Band

Source: Residence

Resident Fees for Personal Services
Cable monthly service included No Other extra fees companionship, additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 76
Total units 76

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $5.66 $7.29

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 1 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 57 75.0 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 7 9.2 1.3
Unexpected illness 0 0.0 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 1 1.3 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 74 77
Percent female 64.1% 68.3%
Percent 85 years or older 25.0% 34.4%
Percent younger than 65 years 23.9% 19.2%
Average length of stay (days) 1,033 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 87.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 95.8% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence