Eagle Ridge Manor – Port Hardy Quick Facts
| Facility | Eagle Ridge Manor - Port Hardy | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
| Street address | 9120 Granville Street | Accreditation status | Accredited |
| City/postal code | Port Hardy | Accreditation expiry date | April 2022 |
| Phone number | (250) 902-6043 | Contact for complaints | Nurse Leader |
| Operator (Type) | Vancouver Island Health (Health Authority) | Phone number of complaint contact | (250) 902-6044 |
| Opened | 2000 | Personal spending account | Yes |
| Councils | Resident Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 73 to 388 days, with an average of 269 days |
| Current language(s) spoken by staff | English, German, French, Tagalog, Finnish | ||
| Indigenous Territory | Kwakuitl First Nation and close to the modern day home of the Gwa'sala'Nakwaxda'xw | ||
Source: Facility
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (March 31, 2022) | Room Configuration (March 31, 2022) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single Occupancy | 21 |
| Publicly funded beds (short and long-term) | 22 | Double Occupancy | 0 |
| Total beds | 22 | Other Occupancy | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.49 | 3.49 |
| Nursing care hours (hours per resident per day) | 3.15 | 3.15 |
| Registered Nurse (hours per resident per day) | 0.20 | 0.20 |
| Licensed Practical Nurse (hours per resident per day) | 1.32 | 1.32 |
| Care Aide (hours per resident per day) | 1.63 | 1.63 |
| Allied health hours (hours per resident per day) | 0.34 | 0.34 |
| Food costs per resident per day (actual cost) 2 | $11.41 | $11.46 |
| Facility per diem rate2 | n/a | n/a |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of licensing complaints | 1 | Number substantiated licensing complaints | 0 |
| Incidents, 2021/22 | |||
| Serious adverse events | 0 | ||
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | n/a | Number of licensing infractions found | n/a |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | n/a | Nutrition & food services | n/a |
| Physical facility, equipment & furnishings | n/a | Medication | n/a |
| Staffing | n/a | Program | n/a |
| Policies & procedures | n/a | Records & reporting | n/a |
| Care & supervision | n/a | Resident Bill of Rights | n/a |
| Hygiene & communicable disease control | n/a | Other | n/a |
Source: Health Authority
| Resident Profile (2021/22) | Facility | B.C. |
|---|---|---|
| Average age of population | 82 | 83 |
| Percent female | 34.5% | 63.2% |
| Percent 85 years or older | 40.5% | 53.4% |
| Percent younger than 65 years | 0.0% | 5.8% |
| Average length of stay (days) | 1,448 | 855 |
| Percent of residents diagnosed with depression | 21.0% | 23.3% |
| Percent of residents dependent in activities of daily living | 14.8% | 32.0% |
| Percent of residents in a wheelchair | 46.9% | 52.8% |
| Percent of residents with dementia (mild to severe) | 72.8% | 63.3% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 24.7% | 27.9% |
| Percent of residents with physically abusive behaviour | 12.3% | 8.8% |
| Average index of social engagement | 3.5 | 2.7 |
| Percent of residents with low social engagement | 33.3% | 49.3% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 1.2% | 10.9% |
| Percent of residents receiving recreation therapy | 0.0% | 30.1% |
| Percent of residents receiving occupational therapy | 0.0% | 5.7% |
| Percent of residents receiving depression medication | 55.6% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 35.2% | 27.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 42.7% | 34.0% |
| Percent of residents with daily physical restraints | 16.0% | 6.4% |
| Percent of residents with falls in the last 30 days | 16.0% | 12.9% |
| Percent of residents with a worsened pressure ulcer | 11.4% | 2.2% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 90.9% | 90.2% |
| Percent of health care workers vaccinated for influenza | 73.1% | 53.7% |
| Percent of residents vaccinated for COVID-19 | 95.2% | 92.6% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility