Eagle Ridge Manor – Port Hardy Quick Facts
| Facility | Eagle Ridge Manor - Port Hardy | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
| Street address | 9120 Granville Street | Accreditation status | Accredited |
| City/postal code | Port Hardy/V0N2P0 | Accreditation expiry date | not available |
| Phone number | (250) 902-6043 | Contact for complaints | Nurse Leader |
| Operator (Type) | Vancouver Island Health (Health Authority) | Phone number of complaint contact | (250) 902-6044 |
| Opened | 2000 | Personal spending account | Yes |
| Councils | Resident Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Co-located with an assisted living residence | No |
| Wait Time | suppressed | ||
| Current language(s) spoken by staff | English, German, French, Tagalog, Finnish | ||
| Indigenous Territory | Kwakuitl First Nation and close to the modern day home of the Gwa'sala'Nakwaxda'xw | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (as of March 31, 2023) | Room Configuration (excluding short-stay beds) (as of March 31, 2023) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single Occupancy | 21 |
| Publicly funded beds (short and long-term) | 22 | Double Occupancy | 0 |
| Total beds | 22 | Other Occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.49 | 3.56 |
| Nursing care hours (hours per resident per day) | 3.15 | 3.23 |
| Registered Nurse (hours per resident per day) | 0.20 | 0.20 |
| Licensed Practical Nurse (hours per resident per day) | 1.32 | 1.36 |
| Care Aide (hours per resident per day) | 1.63 | 1.67 |
| Allied health hours (hours per resident per day) | 0.34 | 0.33 |
| Food costs per resident per day (actual cost) | $11.46 | $12.59 |
| Facility per diem rate | n/a | n/a |
| Monthly client rate for publicly funded bed (single) | From $1,237 to $3,576 with an average of $1,655 | From $1,338 to $3,847 with an average of $1,767 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | 1 | Number of substantiated licensing complaints | 0 |
| Incidents | |||
| Serious adverse events | 0 | ||
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | 0 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2022/23) | Facility | B.C. |
|---|---|---|
| Average age of population | 81 | 83 |
| Percent female | 40.0% | 63.3% |
| Percent 85 years or older | 41.2% | 52.8% |
| Percent younger than 65 years | 5.9% | 5.6% |
| Average length of stay (days) | suppressed | 817 |
| Percent of residents diagnosed with depression | 3.9% | 22.9% |
| Percent of residents dependent in activities of daily living | 19.5% | 32.4% |
| Percent of residents in a wheelchair | 39.0% | 53.3% |
| Percent of residents with dementia (mild to severe) | 49.4% | 62.9% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 18.2% | 27.5% |
| Percent of residents with physically abusive behaviour | 0.0% | 8.4% |
| Average index of social engagement | 3.9 | 2.7 |
| Percent of residents with low social engagement | 27.3% | 48.0% |
| Case mix index | 0.54 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.0% | 11.1% |
| Percent of residents receiving recreation therapy | 0.0% | 30.3% |
| Percent of residents receiving occupational therapy | 0.0% | 5.5% |
| Percent of residents receiving depression medication | 45.5% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 22.6% | 27.9% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 24.3% | 34.9% |
| Percent of residents taking nine or more medications | 64.9% | 44.6% |
| Percent of residents with daily physical restraints | 27.1% | 6.0% |
| Percent of residents with falls in the last 30 days | 8.6% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 1.7% | 2.2% |
| Percent of residents with four or more emergency room visits | 0.0% | 1.4% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 90.9% | 87.5% |
| Percent of health care workers vaccinated for influenza | 47.1% | 39.1% |
| Percent of residents vaccinated for COVID-19 | 83.0% | 84.0% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility