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October 2022

Facility Eagle Ridge Manor - Port Hardy Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 9120 Granville Street Accreditation status Accredited
City/postal code Port Hardy Accreditation expiry date April 2022
Phone number (250) 902-6043 Contact for complaints Nurse Leader
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 902-6044
Opened 2000 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 73 to 388 days, with an average of 269 days
Current language(s) spoken by staff English, German, French, Tagalog, Finnish
Indigenous Territory Kwakuitl First Nation and close to the modern day home of the Gwa'sala'Nakwaxda'xw

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 21
Publicly funded beds (short and long-term) 22 Double Occupancy 0
Total beds 22 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.49 3.49
Nursing care hours (hours per resident per day) 3.15 3.15
Registered Nurse (hours per resident per day) 0.20 0.20
Licensed Practical Nurse (hours per resident per day) 1.32 1.32
Care Aide (hours per resident per day) 1.63 1.63
Allied health hours (hours per resident per day) 0.34 0.34
Food costs per resident per day (actual cost) 2 $11.41 $11.46
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2021/22
Serious adverse events 0
Risk Rating n/a Risk Score n/a
Number of Inspections n/a Number of licensing infractions found n/a
Licensing Infractions
Licensing n/a Nutrition & food services n/a
Physical facility, equipment & furnishings n/a Medication n/a
Staffing n/a Program n/a
Policies & procedures n/a Records & reporting n/a
Care & supervision n/a Resident Bill of Rights n/a
Hygiene & communicable disease control n/a Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 82 83
Percent female 34.5% 63.2%
Percent 85 years or older 40.5% 53.4%
Percent younger than 65 years 0.0% 5.8%
Average length of stay (days) 1,448 855
Percent of residents diagnosed with depression 21.0% 23.3%
Percent of residents dependent in activities of daily living 14.8% 32.0%
Percent of residents in a wheelchair 46.9% 52.8%
Percent of residents with dementia (mild to severe) 72.8% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.7% 27.9%
Percent of residents with physically abusive behaviour 12.3% 8.8%
Average index of social engagement 3.5 2.7
Percent of residents with low social engagement 33.3% 49.3%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 1.2% 10.9%
Percent of residents receiving recreation therapy 0.0% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 55.6% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 35.2% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 42.7% 34.0%
Percent of residents with daily physical restraints 16.0% 6.4%
Percent of residents with falls in the last 30 days 16.0% 12.9%
Percent of residents with a worsened pressure ulcer 11.4% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 90.9% 90.2%
Percent of health care workers vaccinated for influenza 73.1% 53.7%
Percent of residents vaccinated for COVID-19 95.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility