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December 2023

Residence The Cascades Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 45586 McIntosh Drive Accreditation status Not accredited
City/postal code Chilliwack/V2P 7W8 Accreditation expiry date Not available
Phone number (604) 795-5001 Ext: 110 Contact for complaints Vice President, Regional Operations
Operator (Type) Sienna-Baltic (Cascades) Inc. (For Profit) Phone number of complaint contact (604) 795-2500
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time From 25 to 177 days, with an average of 78 days
Meetings held Regular Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Dutch, Filipino, French, Punjabi
Indigenous Territory Stó:lō peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, parking
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 3
Publicly subsidized units 45
Total units 48

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 380
Food costs per resident per day (actual cost) $9.55 $9.75
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $1,595 From $1,094 to 4,465 with an average of $1,603

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 1
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 1 2.1 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 10 20.8 28.3 Injury 0 0.0 1.5
Unexpected Illness 19 39.6 32.8 Aggression 1 2.1 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 1 2.1 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 85 81
Percent female 73.1% 68.3%
Percent 85 years or older 63.5% 47.4%
Percent younger than 65 years 1.9% 9.9%
Average length of stay (days) 1,280 1209
Percent of resident with depression symptoms 14.3% 19.8%
Percent of residents dependent in activities of daily living 32.7% 15.6%
Percent of residents dependent in instrumental activities of daily living 95.9% 76.8%
Percent of residents in a wheelchair 8.2% 16.6%
Percent of residents with dementia (mild to severe) 26.5% 23.4%
Percent of residents with moderate to severe cognitive impairment 20.4% 12.3%
Percent of residents with problem behaviours 2.0% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 49.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 6.1% 4.0%
Percent of residents at ease interacting with others 97.96% 93.7%
Percent of residents saying or indicating that they feel lonely 20.4% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 40.8% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 8.2% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 16.3% 19.5%
Percent of residents taking nine or more medications 61.2% 55.9%
Percent of residents with falls in the last 90 days 36.7% 34.5%
Percent of residents with four or more emergency room visits 15.4% 11.0%
Percent of residents having a caregiver in distress 14.3% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 81.0% 83.7%
Percent of residents vaccinated for COVID-19 86.0% 85.6%

Source: 1. Ministry of Health; 2. Residence