Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

November 2024

Residence Chestnut Place Service type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 453 Winnipeg Street Penticton Retirement Centre Accreditation status Not accredited
City/postal code Penticton/V2A 5M7 Accreditation expiry date Not applicable
Phone number (250) 490-0200 Contact for complaints Coordinator
Operator (type) Penticton and District Society for Community Living (Not For Profit) Phone number of complaint contact (250) 490-0200
Opened 1972 Visitor parking (cost) Yes (no fee)
Councils No council Wait time From 8 to 182 days, with an average of 54 days
Co-located with a publicly subsidized long-term care home No
Current language(s) spoken by staff English, Punjabi
Indigenous territory Penticton Indian Band, a member of the Okanagan Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Personal laundry services, Breakfast program, Resident parking
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2024)
Private units (not publicly subsidized) 3
Publicly subsidized units 30
Total units 33

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2022/23 2023/24
Publicly subsidized personal care hours (per unit) 466 374
Food costs per resident per day (actual cost) $12.61 $14.50
Monthly client rate for a publicly subsidized unit (single) From $1,094 to 3,702 with an average of $1,141 From $1,164 to 3,918 with an average of $1,384

Source: Health Authority

Assisted Living Registry, 2023/24
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.2 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.2 Missing 0 0.0 0.7
Falls 10 30.3 27.7 Injury 1 3.0 0.5
Unexpected Illness 22 66.7 44.8 Aggression 3 9.1 2.0
Overdose 1 3.0 0.1 Attempted suicide 0 0.0 0.1
Death 0 0.0 1.2 Police Incident/Call 0 0.0 0.5
Food or other poisoning 0 0.0 0.0 Other 1 3.0 4.9
Inspections
Application 0 Follow-up 0
Complaint 0 Non-Site visit assessment 0
Compliance monitoring 0 Reportable incident 0
Confirmed unregistered residence (CURR) follow up 0 Possible unregistered residence (PURR) complaint 0

Source: Ministry of Health

Resident Profile (2023/24) Residence B.C.
Average age of population 71 82
Percent female 69.7% 67.9%
Percent 85 years or older 21.2% 47.3%
Percent younger than 65 years 45.5% 9.4%
Average length of stay (days) 770 1222
Percent of residents with depression symptoms 37.5% 20.1%
Percent of residents dependent in activities of daily living 3.1% 17.3%
Percent of residents dependent in instrumental activities of daily living 75.0% 76.6%
Percent of residents in a wheelchair 21.9% 17.3%
Percent of residents with dementia (mild to severe) 6.3% 23.4%
Percent of residents with moderate to severe cognitive impairment 0.0% 12.0%
Percent of residents with problem behaviours 3.1% 8.3%
Percent of clients with MAPLe score (MAPLe 4+) 43.8% 48.3%
Percent of clients with special or extensive care (RUG 1-3) 6.3% 4.2%
Percent of residents at ease interacting with others 93.8% 93.6%
Percent of residents saying or indicating that they feel lonely 21.9% 25.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2023/24) Residence B.C.
Percent of residents receiving depression medication 50.0% 40.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 3.1% 6.5%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 34.4% 20.3%
Percent of residents taking nine or more medications 68.8% 56.5%
Percent of residents with falls in the last 90 days 40.6% 34.4%
Percent of residents with four or more emergency room visits 12.1% 13.0%
Percent of residents having a caregiver in distress 14.8% 17.2%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 91.0% 83.5%
Percent of residents vaccinated for COVID-19 60.6% 76.9%

Source: 1. Ministry of Health; 2. Residence