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December 2023

Residence Churchill House Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 150 West 29th Street Accreditation status Accredited
City/postal code North Vancouver/V7N 0A1 Accreditation expiry date 2022-09-20
Phone number (604) 904-1199 Contact for complaints General Manager
Operator (Type) Chartwell Master Care LP (For Profit) Phone number of complaint contact (604) 982-1502
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils No council Wait Time From 10 to 47 days, with an average of 30 days
Meetings held n/a Co-located with a long-term care facility No
Current language(s) spoken by staff English, Arabic, Cantonese, Farsi, Filipino, Hindi, Tagalog, Ukranian
Indigenous Territory Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Care services as needed
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 28
Publicly subsidized units 31
Total units 59

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 186
Food costs per resident per day (actual cost) $7.21 $6.70
Monthly client rate for publicly subsidized unit (single) From $1,094 to 2,959 with an average of $1,403 From $1,094 to 3,530 with an average of $1,608

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 1.7 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 36 61.0 28.3 Injury 1 1.7 1.5
Unexpected Illness 43 72.9 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 1 1.7 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 84 81
Percent female 69.2% 68.3%
Percent 85 years or older 57.7% 47.4%
Percent younger than 65 years 7.7% 9.9%
Average length of stay (days) 2,129 1209
Percent of resident with depression symptoms 0.0% 19.8%
Percent of residents dependent in activities of daily living 3.6% 15.6%
Percent of residents dependent in instrumental activities of daily living 64.3% 76.8%
Percent of residents in a wheelchair 21.4% 16.6%
Percent of residents with dementia (mild to severe) 14.3% 23.4%
Percent of residents with moderate to severe cognitive impairment 0.0% 12.3%
Percent of residents with problem behaviours 3.6% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 17.9% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 7.1% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 39.3% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 10.7% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 21.4% 19.5%
Percent of residents taking nine or more medications 53.6% 55.9%
Percent of residents with falls in the last 90 days 14.3% 34.5%
Percent of residents with four or more emergency room visits 6.3% 11.0%
Percent of residents having a caregiver in distress 3.6% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 67.0% 83.7%
Percent of residents vaccinated for COVID-19 100.0% 85.6%

Source: 1. Ministry of Health; 2. Residence