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November 2024

Residence Churchill House Service type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 150 West 29th Street Accreditation status unknown
City/postal code North Vancouver/V7N 2J8 Accreditation expiry date not available
Phone number (604) 904-1199 Contact for complaints General Manager
Operator (type) Chartwell Master Care LP (For Profit) Phone number of complaint contact (604) 904-1199
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils No council Wait time From 26 to 99 days, with an average of 49 days
Co-located with a publicly subsidized long-term care home No
Current language(s) spoken by staff English, Arabic, Cantonese, Farsi, Filipino, Hindi, Tagalog, Ukranian
Indigenous territory Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Care services as needed
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2024)
Private units (not publicly subsidized) 28
Publicly subsidized units 31
Total units 59

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2022/23 2023/24
Publicly subsidized personal care hours (per unit) 186 178
Food costs per resident per day (actual cost) $6.70 $8.30
Monthly client rate for a publicly subsidized unit (single) From $1,094 to 3,530 with an average of $1,608 From $1,164 to 3,530 with an average of $1,526

Source: Health Authority

Assisted Living Registry, 2023/24
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.2 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.2 Missing 1 1.7 0.7
Falls 41 69.5 27.7 Injury 0 0.0 0.5
Unexpected Illness 96 162.7 44.8 Aggression 0 0.0 2.0
Overdose 0 0.0 0.1 Attempted suicide 0 0.0 0.1
Death 0 0.0 1.2 Police Incident/Call 0 0.0 0.5
Food or other poisoning 0 0.0 0.0 Other 1 1.7 4.9
Inspections
Application 0 Follow-up 0
Complaint 0 Non-Site visit assessment 0
Compliance monitoring 0 Reportable incident 0
Confirmed unregistered residence (CURR) follow up 0 Possible unregistered residence (PURR) complaint 0

Source: Ministry of Health

Resident Profile (2023/24) Residence B.C.
Average age of population 85 82
Percent female 72.7% 67.9%
Percent 85 years or older 54.5% 47.3%
Percent younger than 65 years 3.0% 9.4%
Average length of stay (days) 2,639 1222
Percent of residents with depression symptoms 6.9% 20.1%
Percent of residents dependent in activities of daily living 10.3% 17.3%
Percent of residents dependent in instrumental activities of daily living 55.2% 76.6%
Percent of residents in a wheelchair 13.8% 17.3%
Percent of residents with dementia (mild to severe) 20.7% 23.4%
Percent of residents with moderate to severe cognitive impairment 6.9% 12.0%
Percent of residents with problem behaviours 0.0% 8.3%
Percent of clients with MAPLe score (MAPLe 4+) 13.8% 48.3%
Percent of clients with special or extensive care (RUG 1-3) 6.9% 4.2%
Percent of residents at ease interacting with others 100.0% 93.6%
Percent of residents saying or indicating that they feel lonely 10.3% 25.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2023/24) Residence B.C.
Percent of residents receiving depression medication 34.5% 40.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 13.8% 6.5%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.0% 20.3%
Percent of residents taking nine or more medications 51.7% 56.5%
Percent of residents with falls in the last 90 days 31.0% 34.4%
Percent of residents with four or more emergency room visits 12.1% 13.0%
Percent of residents having a caregiver in distress 7.1% 17.2%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 46.0% 83.5%
Percent of residents vaccinated for COVID-19 93.3% 76.9%

Source: 1. Ministry of Health; 2. Residence