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October 2022

Residence Cokely Manor Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 266A Moilliet Street Accreditation status Not accredited
City/postal code Parksville Accreditation expiry date Not available
Phone number (250) 248-3313 Ext: 301 Contact for complaints Executive Director
Operator (Type) Arrowsmith Health Care (2011) Society (Not For Profit) Phone number of complaint contact (250) 248-4331
Opened 1970 Personal spending account No
Councils No council Visitor parking (cost) Yes (no fee)
Meetings held n/a Average Wait Time From 23 to 164 days, with an average of 87 days
Current language(s) spoken by staff English, Filipino, Tagalog
Indigenous Territory Coast Salish peoples and the  Sna’naw’as First Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, additional housekeeping, hair salon, footcare
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 30
Total units 30

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property No
Behaviour management support Yes Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) n/a n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 8 26.7 24.4 Other injury 1 3.3 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 10.0 1.3
Unexpected illness 23 76.7 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 88 82
Percent female 84.2% 69.1%
Percent 85 years or older 76.3% 47.8%
Percent younger than 65 years 2.6% 9.2%
Average length of stay (days) 1,144 1,328

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 93.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 100.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence