Cerwydden Seniors Community – Seniors Advocate

Facility	Cerwydden Seniors Community	Service Type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	3243 Cowichan Lake R	Accreditation status	Accredited
City/postal code	Duncan/V9L4B8	Accreditation expiry date	November 2026
Phone number	(250) 746-4432	Contact for complaints	Site Leader Robb Armson
Operator (Type)	Park Place Seniors Living Inc. (For Profit)	Phone number of complaint contact	250-746-4432 ext. 201
Opened	2000	Personal spending account	Yes
Councils	Facility led Resident Family Council	Visitor parking (cost)	Yes(No fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 14 to 701 days, with an average of 171 days
Current language(s) spoken by staff	English
Indigenous Territory	Cowichan Tribes

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	4	Single Occupancy	50
Publicly funded beds (short and long-term)	52	Double Occupancy	3
Total beds	56	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.02
Registered Nurse (hours per resident per day)	0.41	0.41
Licensed Practical Nurse (hours per resident per day)	0.40	0.40
Care Aide (hours per resident per day)	2.18	2.20
Allied health hours (hours per resident per day)	0.36	0.34
Food costs per resident per day (actual cost)	$7.86	$8.30
Facility per diem rate	$266.87	$280.00
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,831	From $1,338 to $3,847 with an average of $1,918

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	6	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	2	3.6	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	2	3.6	8.6	Other injury	2	3.6	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	2	3.6	3.7
Unexpected Illness	18	32.1	21.0	Attempted suicide	0	0.0	0.1
Expected death	16	28.6	25.5	Other - clinical	0	0.0	0.8
Unexpected death	1	1.8	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	13
Number of Inspections	1	Number of licensing infractions found	3

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	1	Medication	1
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	1
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	85	83
Percent female	77.4%	63.3%
Percent 85 years or older	66.3%	52.8%
Percent younger than 65 years	3.7%	5.6%
Average length of stay (days)	1,216	817
Percent of residents diagnosed with depression	20.7%	22.9%
Percent of residents dependent in activities of daily living	25.6%	32.4%
Percent of residents in a wheelchair	57.3%	53.3%
Percent of residents with dementia (mild to severe)	58.1%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	14.5%	27.5%
Percent of residents with physically abusive behaviour	4.4%	8.4%
Average index of social engagement	3.9	2.7
Percent of residents with low social engagement	28.6%	48.0%
Case mix index	0.55	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.9%	11.1%
Percent of residents receiving recreation therapy	0.0%	30.3%
Percent of residents receiving occupational therapy	1.8%	5.5%
Percent of residents receiving depression medication	59.5%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	22.6%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	23.7%	34.9%
Percent of residents taking nine or more medications	52.9%	44.6%
Percent of residents with daily physical restraints	0.0%	6.0%
Percent of residents with falls in the last 30 days	6.2%	12.8%
Percent of residents with a worsened pressure ulcer	1.1%	2.2%
Percent of residents with four or more emergency room visits	0.0%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	82.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Cerwydden Seniors Community website