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October 2022

Facility Sun Pointe Village Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 700 Rutland Road N Accreditation status Unknown
City/postal code Kelowna Accreditation expiry date not available
Phone number (250) 491-1400 Contact for complaints Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (250) 491-1400x7 / (250) 826-0032
Opened 2000 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 5 to 547 days, with an average of 81 days
Current language(s) spoken by staff English, German, Italian, Portuguese, Hungarian, Serbian, Bosnian, Croatian, Dutch
Indigenous Territory Okanagan Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Hydro
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 100
Publicly funded beds (short and long-term) 100 Double Occupancy 0
Total beds 100 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.32 3.32
Nursing care hours (hours per resident per day) 2.97 2.97
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.09 2.09
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $9.34 $9.61
Facility per diem rate2 $241.24 $241.24

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 5 5.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 5 5.0 1.0
Fall with injury / Adverse event 14 14.0 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 9 9.0 4.6
Unexpected illness 12 12.0 20.3 Attempted suicide 0 0.0 0.1
Expected death 37 37.0 26.8 Other - clinical 1 1.0 0.8
Unexpected death 2 2.0 0.8 Other - service delivery 10 10.0 1.4
Inspections
Risk Rating Low Risk Score 5
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 61.2% 63.2%
Percent 85 years or older 52.9% 53.4%
Percent younger than 65 years 0.9% 5.8%
Average length of stay (days) 828 855
Percent of residents diagnosed with depression 37.9% 23.3%
Percent of residents dependent in activities of daily living 29.5% 32.0%
Percent of residents in a wheelchair 53.2% 52.8%
Percent of residents with dementia (mild to severe) 90.8% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 55.5% 27.9%
Percent of residents with physically abusive behaviour 11.7% 8.8%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 54.2% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 49.9% 30.1%
Percent of residents receiving occupational therapy 5.1% 5.7%
Percent of residents receiving depression medication 60.8% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 3.8% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 39.5% 34.0%
Percent of residents with daily physical restraints 1.7% 6.4%
Percent of residents with falls in the last 30 days 11.0% 12.9%
Percent of residents with a worsened pressure ulcer 1.5% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 80.0% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 86.0% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility