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October 2022

Residence Courtyard Terrace Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3730 Burke Street Accreditation status Not accredited
City/postal code Burnaby Accreditation expiry date Not applicable
Phone number (604) 437-6262 Contact for complaints Site Leader
Operator (Type) Courtyard Terrace Assisted Living Residence Partnership (For Profit) Phone number of complaint contact (604) 437-6262
Opened 1971 Personal spending account No
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 12 to 155 days, with an average of 45 days
Current language(s) spoken by staff English, Filipino, Hindi, Korean, Portugese, Russian, Spanish, Tagalog
Indigenous Territory Coast Salish peoples

Source: Residence

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Personal Laundry, Extra Showers
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 7
Publicly funded units (short and long-term) 40
Total units 47

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $8.31 $6.33

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 1 2.1 0.8
Fall with injury / Adverse event 6 12.8 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 0 0.0 31.2 Attempted suicide 1 2.1 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 1
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 1

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 77 83
Percent female 46.5% 70.3%
Percent 85 years or older 30.2% 56.8%
Percent younger than 65 years 11.6% 6.8%
Average length of stay (days) 1,304 1208

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 76.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 96.4% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence