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December 2023

Residence Crest View Village Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 800 Cavell St, RR4 Accreditation status Not accredited
City/postal code Creston/V0B1G4 Accreditation expiry date Not applicable
Phone number (250) 428-9862 Ext: 203 Contact for complaints Contract Management
Operator (Type) Golden Life Management Corp. (For Profit) Phone number of complaint contact (250) 428-9986
Opened 2005 Visitor parking (cost) Yes (no fee)
Councils Separate family and resident council Wait Time From 2 to 153 days, with an average of 63 days
Meetings held Regular Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English
Indigenous Territory Ktunaxa Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 20
Publicly subsidized units 23
Total units 43

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 348
Food costs per resident per day (actual cost) $8.05 $6.33
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,914 with an average of $1,576 From $1,094 to 3,994 with an average of $1,621

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 8 18.6 28.3 Injury 0 0.0 1.5
Unexpected Illness 27 62.8 32.8 Aggression 1 2.3 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 2.3 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 84 81
Percent female 69.2% 68.3%
Percent 85 years or older 59.0% 47.4%
Percent younger than 65 years 2.6% 9.9%
Average length of stay (days) 1,111 1209
Percent of resident with depression symptoms 33.3% 19.8%
Percent of residents dependent in activities of daily living 19.4% 15.6%
Percent of residents dependent in instrumental activities of daily living 72.2% 76.8%
Percent of residents in a wheelchair 8.3% 16.6%
Percent of residents with dementia (mild to severe) 36.1% 23.4%
Percent of residents with moderate to severe cognitive impairment 19.4% 12.3%
Percent of residents with problem behaviours 5.6% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 72.2% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 97.22% 93.7%
Percent of residents saying or indicating that they feel lonely 36.1% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 38.9% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 2.8% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 5.6% 19.5%
Percent of residents taking nine or more medications 52.8% 55.9%
Percent of residents with falls in the last 90 days 41.7% 34.5%
Percent of residents with four or more emergency room visits 15.4% 11.0%
Percent of residents having a caregiver in distress 23.5% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 76.0% 83.7%
Percent of residents vaccinated for COVID-19 67.0% 85.6%

Source: 1. Ministry of Health; 2. Residence