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October 2022

Residence Crest View Village Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 800 Cavell St, RR4 Accreditation status Not accredited
City/postal code Creston Accreditation expiry date Not applicable
Phone number (250) 428-9862 Ext: 203 Contact for complaints Contract Management
Operator (Type) Golden Life Management Corp. (For Profit) Phone number of complaint contact (250) 428-9986
Opened 2005 Personal spending account No
Councils Separate family and resident council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 0 to 182 days, with an average of 53 days
Current language(s) spoken by staff English
Indigenous Territory Ktunaxa Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 20
Publicly funded units (short and long-term) 23
Total units 43

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $7.55 $8.05

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 1 Number substantiated complaints 1
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 2.3 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 10 23.3 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 30 69.8 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 1 2.3 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 84 77
Percent female 69.0% 68.3%
Percent 85 years or older 58.6% 34.4%
Percent younger than 65 years 3.4% 19.2%
Average length of stay (days) 410 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 84.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 75.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence