Cridge Village Seniors Centre – Seniors Advocate

Residence	Cridge Village Seniors Centre	Service Type	Assisted Living
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	1307 Hillside Avenue	Accreditation status	Accredited
City/postal code	Victoria	Accreditation expiry date	Not available
Phone number	(250) 220-8567	Contact for complaints	Manager
Operator (Type)	The Cridge Centre for the Family (Not For Profit)	Phone number of complaint contact	(250) 220-2301
Opened	2005	Personal spending account	No
Councils	No council	Visitor parking (cost)	Yes (no fee)
Meetings held	n/a	Average Wait Time	From 30 to 272 days, with an average of 85 days
Current language(s) spoken by staff	English, Filipino, French, Greek, Italian, Punjabi, Spanish, Tagalog, Vietnamese
Indigenous Territory	Lekwungen peoples and the Songhees and Esquimalt Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	additional meals
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		0
Publicly funded units (short and long-term)		38
Total units		38

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	Yes	Housekeeping services	No
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Facility operator	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	No	Safekeeping of money/personal property	No
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	n/a	n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	11	28.9	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	1	2.6	1.3
Unexpected illness	23	60.5	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	0	0.0	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	1	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	1

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	86	82
Percent female	81.4%	69.1%
Percent 85 years or older	62.8%	47.8%
Percent younger than 65 years	2.3%	9.2%
Average length of stay (days)	2,620	1,328

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	95.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	100.0%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Cridge Village Seniors Centre website