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October 2022

Residence Cridge Village Seniors Centre Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1307 Hillside Avenue Accreditation status Accredited
City/postal code Victoria Accreditation expiry date Not available
Phone number (250) 220-8567 Contact for complaints Manager
Operator (Type) The Cridge Centre for the Family (Not For Profit) Phone number of complaint contact (250) 220-2301
Opened 2005 Personal spending account No
Councils No council Visitor parking (cost) Yes (no fee)
Meetings held n/a Average Wait Time From 30 to 272 days, with an average of 85 days
Current language(s) spoken by staff English, Filipino, French, Greek, Italian, Punjabi, Spanish, Tagalog, Vietnamese
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 38
Total units 38

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) n/a n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 11 28.9 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 2.6 1.3
Unexpected illness 23 60.5 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 1 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 1

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 86 82
Percent female 81.4% 69.1%
Percent 85 years or older 62.8% 47.8%
Percent younger than 65 years 2.3% 9.2%
Average length of stay (days) 2,620 1,328

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 95.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 100.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence