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October 2022

Residence Evergreen Heights Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1501 Everall Street Accreditation status Not accredited
City/postal code White Rock Accreditation expiry date Not available
Phone number (604) 541-3817 Contact for complaints Administrator
Operator (Type) Evergreen Heights Baptist Housing Society (Not For Profit) Phone number of complaint contact (604) 541-3832
Opened 2007 Personal spending account No
Councils No council Visitor parking (cost) Yes (no fee)
Meetings held n/a Average Wait Time From 27 to 159 days, with an average of 72 days
Current language(s) spoken by staff English, German, Serbian,Tagalog, Croatian, Spanish
Indigenous Territory Coast Salish peoples

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 1
Publicly funded units (short and long-term) 84
Total units 85

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $6.54 $6.01

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 2 2.4 0.8
Fall with injury / Adverse event 32 37.6 24.4 Other injury 2 2.4 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 2.4 1.3
Unexpected illness 58 68.2 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 1 1.2 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 3 3.5 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 85 83
Percent female 75.7% 70.3%
Percent 85 years or older 52.4% 56.8%
Percent younger than 65 years 2.9% 6.8%
Average length of stay (days) 1,185 1208

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 70.7% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 98.5% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence