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November 2024

Residence Evergreen Heights Service type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1501 Everall Street Accreditation status Not accredited
City/postal code White Rock/V4B 0A1 Accreditation expiry date n/a
Phone number (604) 541-3817 Contact for complaints Administrator
Operator (type) Evergreen Heights Baptist Housing Society (Not For Profit) Phone number of complaint contact (604)541-3817
Opened 2007 Visitor parking (cost) Yes (no fee)
Councils No council Wait time From 8 to 229 days, with an average of 81 days
Co-located with a publicly subsidized long-term care home No
Current language(s) spoken by staff English, German, Serbian,Tagalog, Croatian, Spanish
Indigenous territory Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2024)
Private units (not publicly subsidized) 1
Publicly subsidized units 84
Total units 85

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2022/23 2023/24
Publicly subsidized personal care hours (per unit) 380 401
Food costs per resident per day (actual cost) $7.17 $7.77
Monthly client rate for a publicly subsidized unit (single) From $1,094 to 4,465 with an average of $1,695 From $1,164 to 4,640 with an average of $1,693

Source: Health Authority

Assisted Living Registry, 2023/24
Complaints
Number of complaints 2 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.2 Medication error 1 1.2 0.4
Abuse / neglect 0 0.0 0.2 Missing 2 2.4 0.7
Falls 49 57.6 27.7 Injury 1 1.2 0.5
Unexpected Illness 111 130.6 44.8 Aggression 2 2.4 2.0
Overdose 0 0.0 0.1 Attempted suicide 0 0.0 0.1
Death 0 0.0 1.2 Police Incident/Call 4 4.7 0.5
Food or other poisoning 1 1.2 0.0 Other 7 8.2 4.9
Inspections
Application 0 Follow-up 0
Complaint 0 Non-Site visit assessment 0
Compliance monitoring 0 Reportable incident 0
Confirmed unregistered residence (CURR) follow up 0 Possible unregistered residence (PURR) complaint 0

Source: Ministry of Health

Resident Profile (2023/24) Residence B.C.
Average age of population 86 82
Percent female 75.7% 67.9%
Percent 85 years or older 56.8% 47.3%
Percent younger than 65 years 0.9% 9.4%
Average length of stay (days) 908 1222
Percent of residents with depression symptoms 18.4% 20.1%
Percent of residents dependent in activities of daily living 48.5% 17.3%
Percent of residents dependent in instrumental activities of daily living 95.1% 76.6%
Percent of residents in a wheelchair 32.0% 17.3%
Percent of residents with dementia (mild to severe) 21.4% 23.4%
Percent of residents with moderate to severe cognitive impairment 14.6% 12.0%
Percent of residents with problem behaviours 9.7% 8.3%
Percent of clients with MAPLe score (MAPLe 4+) 52.0% 48.3%
Percent of clients with special or extensive care (RUG 1-3) 8.7% 4.2%
Percent of residents at ease interacting with others 94.2% 93.6%
Percent of residents saying or indicating that they feel lonely 15.5% 25.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2023/24) Residence B.C.
Percent of residents receiving depression medication 30.1% 40.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 2.9% 6.5%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 9.7% 20.3%
Percent of residents taking nine or more medications 51.5% 56.5%
Percent of residents with falls in the last 90 days 40.8% 34.4%
Percent of residents with four or more emergency room visits 11.6% 13.0%
Percent of residents having a caregiver in distress 15.8% 17.2%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 73.0% 83.5%
Percent of residents vaccinated for COVID-19 84.4% 76.9%

Source: 1. Ministry of Health; 2. Residence