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December 2023

Residence Fleetwood Villa Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 16028 83rd Avenue Accreditation status Not accredited
City/postal code Surrey/V4N 0N2 Accreditation expiry date Not available
Phone number (604) 590-8892 Ext: 2002 Contact for complaints Executive Director
Operator (Type) HCN-Revera Lessee (Fleetwood Villa) LP GP Inc. o/a Fleetwood Villa (For Profit) Phone number of complaint contact (604) 590-2889
Opened 2005 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time n/a
Meetings held Regular Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Filipino, Punjabi, Tagalog
Indigenous Territory Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees special laundry services, additional housekeeping, parking
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 51
Publicly subsidized units 3
Total units 54

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by n/a Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 748
Food costs per resident per day (actual cost) $7.38 $7.49
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $1,208 From $1,094 to 4,465 with an average of $1,195

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 1
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 0 0.0 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 89 81
Percent female 100.0% 68.3%
Percent 85 years or older 71.4% 47.4%
Percent younger than 65 years 0.0% 9.9%
Average length of stay (days) suppressed 1209
Percent of resident with depression symptoms 14.3% 19.8%
Percent of residents dependent in activities of daily living 57.1% 15.6%
Percent of residents dependent in instrumental activities of daily living 100.0% 76.8%
Percent of residents in a wheelchair 14.3% 16.6%
Percent of residents with dementia (mild to severe) 42.9% 23.4%
Percent of residents with moderate to severe cognitive impairment 28.6% 12.3%
Percent of residents with problem behaviours 28.6% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 42.9% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 14.3% 4.0%
Percent of residents at ease interacting with others 85.71% 93.7%
Percent of residents saying or indicating that they feel lonely 28.6% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 42.9% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.3% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 14.3% 19.5%
Percent of residents taking nine or more medications 71.4% 55.9%
Percent of residents with falls in the last 90 days 57.1% 34.5%
Percent of residents with four or more emergency room visits n/a 11.0%
Percent of residents having a caregiver in distress 14.3% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza suppressed 83.7%
Percent of residents vaccinated for COVID-19 suppressed 85.6%

Source: 1. Ministry of Health; 2. Residence