Hawthorne Tower Quick Facts
| Residence | Hawthorne Tower | Service Type | Assisted Living |
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 2111 Hawthorne Avenue | Accreditation status | Not accredited |
| City/postal code | Port Coquitlam | Accreditation expiry date | Not available |
| Phone number | (604) 941-4051 | Contact for complaints | Director, Assisted Living |
| Operator (Type) | Port Coquitlam Senior Citizens' Housing Society (Not For Profit) | Phone number of complaint contact | (604) 468-5005 |
| Opened | 1973 | Personal spending account | No |
| Councils | Tenant Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Scheduled | Average Wait Time | From 26 to 90 days, with an average of 49 days |
| Current language(s) spoken by staff | English, Hindi, Korean, Polish, Punjabi, Romanian, Russian, Spanish, Tagalog, Mandarin, Cantonese | ||
| Indigenous Territory | Coast Salish peoples | ||
Source: Residence
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | additional meals, additional snacks, additional housekeeping, recreation programs, parking, personal laundry |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Residence
| Units (March 31, 2022) | ||
|---|---|---|
| Private units (not publicly funded) | 0 | |
| Publicly funded units (short and long-term) | 70 | |
| Total units | 70 | |
Source: 1. Ministry of Health; 2. Residence
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Residence Operator | Food prepared and cooked on site | Yes |
Source: Residence
| Services Provided | |||
|---|---|---|---|
| Support with activities of daily living | Yes | Assistance with managing medication | Yes |
| Therapeutic diet support | No | Safekeeping of money/personal property | No |
| Behaviour management support | No | Psychosocial (programming) support | No |
Source: Residence
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Food costs per resident per day (actual cost) | $8.55 | $8.30 |
Source: Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of complaints | 1 | Number substantiated complaints | 0 |
| Incidents, 2021/22 | Total Number |
Per 100 units | Total Number |
Per 100 units | |||
|---|---|---|---|---|---|---|---|
| Residence | B.C. | Residence | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 1.0 | Medication error with adverse event | 0 | 0.0 | 0.5 |
| Abuse / neglect | 0 | 0.0 | 0.1 | Missing or wandering person | 0 | 0.0 | 0.8 |
| Fall with injury / Adverse event | 29 | 41.4 | 24.4 | Other injury | 1 | 1.4 | 1.3 |
| Food or other poisoning | 0 | 0.0 | 0.0 | Aggressive behaviour | 1 | 1.4 | 1.3 |
| Unexpected illness | 49 | 70.0 | 31.2 | Attempted suicide | 1 | 1.4 | 0.2 |
| Overdose | 0 | 0 | 0.1 | Other - clinical | 0 | 0.0 | 0.4 |
| Unexpected death | 1 | 1.4 | 1.3 | Other - service delivery | 0 | 0.0 | 0.5 |
| Fire/Flood/Gas Leak | 0 | 0 | 0.1 | Police Call | 1 | 1.4 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Registration | 0 | Registration follow-up | 0 |
| Complaint | 0 | Complaint follow-Up | 0 |
| Education | 0 | Health and safety issue | 0 |
| Site inspection | 0 | Site visit | 0 |
| Possible unregistered | 0 | Total number of inspections | 0 |
Source: Ministry of Health
| Resident Profile (2021/22) | Residence | Health Authority |
|---|---|---|
| Average age of population | 85 | 83 |
| Percent female | 72.2% | 70.3% |
| Percent 85 years or older | 63.3% | 56.8% |
| Percent younger than 65 years | 5.1% | 6.8% |
| Average length of stay (days) | 1,199 | 1208 |
Source: Health Authority
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 85.0% | 83.3 |
| Percent of health care workers vaccinated for influenza | n/a | n/a |
| Percent of residents vaccinated for COVID-19 | 100.0% | 92.7 |
Source: 1. Ministry of Health; 2. Health Authority; 3. Residence