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December 2023

Residence Hawthorne Tower Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2111 Hawthorne Avenue Accreditation status Not accredited
City/postal code Port Coquitlam/v3c1w3 Accreditation expiry date Not available
Phone number (604) 941-4051 Contact for complaints Director, Assisted Living
Operator (Type) Port Coquitlam Senior Citizens' Housing Society (Not For Profit) Phone number of complaint contact (604) 468-5005
Opened 1973 Visitor parking (cost) Yes (no fee)
Councils Tenant Advisory Wait Time From 19 to 187 days, with an average of 52 days
Meetings held Regularly Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Hindi, Korean, Polish, Punjabi, Romanian, Russian, Spanish, Tagalog, Mandarin, Cantonese
Indigenous Territory kʷikʷəƛ̓əm (Kwikwetlem First Nation)

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees room service meals, personal laundry, additional housekeeping & laundry, recreation programs, parking, maintenance of personal equipment, furniture moving
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 70
Total units 70

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 441
Food costs per resident per day (actual cost) $8.30 $8.20
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $1,541 From $1,094 to 4,465 with an average of $1,487

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 27 38.6 28.3 Injury 0 0.0 1.5
Unexpected Illness 36 51.4 32.8 Aggression 1 1.4 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 85 81
Percent female 69.8% 68.3%
Percent 85 years or older 60.5% 47.4%
Percent younger than 65 years 4.7% 9.9%
Average length of stay (days) 861 1209
Percent of resident with depression symptoms 12.3% 19.8%
Percent of residents dependent in activities of daily living 37.0% 15.6%
Percent of residents dependent in instrumental activities of daily living 100.0% 76.8%
Percent of residents in a wheelchair 21.0% 16.6%
Percent of residents with dementia (mild to severe) 38.3% 23.4%
Percent of residents with moderate to severe cognitive impairment 29.6% 12.3%
Percent of residents with problem behaviours 14.8% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 65.4% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 4.9% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 27.2% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 37.0% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 6.2% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 13.6% 19.5%
Percent of residents taking nine or more medications 58.0% 55.9%
Percent of residents with falls in the last 90 days 33.3% 34.5%
Percent of residents with four or more emergency room visits 4.7% 11.0%
Percent of residents having a caregiver in distress 32.1% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 83.0% 83.7%
Percent of residents vaccinated for COVID-19 95.0% 85.6%

Source: 1. Ministry of Health; 2. Residence