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October 2022

Residence Heritage House (Oliver) Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 409 Salamander Ave Accreditation status Not accredited
City/postal code Oliver Accreditation expiry date Not applicable
Phone number 250-498-0622 Contact for complaints Administrator
Operator (Type) Benchmark Lifestyles, Inc. (For Profit) Phone number of complaint contact (250) 498-0622
Opened 2000 Personal spending account No
Councils Resident council only Visitor parking (cost) Yes (no fee)
Meetings held As needed Average Wait Time From 3 to 510 days, with an average of 47 days
Current language(s) spoken by staff English
Indigenous Territory Okanagan Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, special laundry services, companionship, additional meals, additional snacks, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 20
Publicly funded units (short and long-term) 33
Total units 53

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $8.60 $8.94

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 7 13.2 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 31 58.5 24.4 Other injury 4 7.5 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 1.9 1.3
Unexpected illness 24 45.3 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 1 1.9 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 1 1.9 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 1 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 1

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 77 77
Percent female 63.4% 68.3%
Percent 85 years or older 36.6% 34.4%
Percent younger than 65 years 17.1% 19.2%
Average length of stay (days) 762 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 96.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 90.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence