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November 2024

Residence Heritage House (Oliver) Service type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 409 Salamander Ave Accreditation status Not accredited
City/postal code Oliver/V0H 1T3 Accreditation expiry date Not applicable
Phone number (250) 498-0622 Contact for complaints Administrator
Operator (type) Benchmark Lifestyles, Inc. (For Profit) Phone number of complaint contact (250) 498-0622
Opened 2000 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait time From 0 to 97 days, with an average of 34 days
Co-located with a publicly subsidized long-term care home No
Current language(s) spoken by staff English
Indigenous territory Okanagan Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, special laundry services, companionship, additional meals, additional snacks, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2024)
Private units (not publicly subsidized) 20
Publicly subsidized units 33
Total units 53

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2022/23 2023/24
Publicly subsidized personal care hours (per unit) 369 361
Food costs per resident per day (actual cost) $10.38 $11.74
Monthly client rate for a publicly subsidized unit (single) From $1,094 to 3,812 with an average of $1,310 From $1,164 to 4,049 with an average of $1,524

Source: Health Authority

Assisted Living Registry, 2023/24
Complaints
Number of complaints 1 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.2 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.2 Missing 3 5.7 0.7
Falls 37 69.8 27.7 Injury 1 1.9 0.5
Unexpected Illness 18 34.0 44.8 Aggression 0 0.0 2.0
Overdose 0 0.0 0.1 Attempted suicide 0 0.0 0.1
Death 2 3.8 1.2 Police Incident/Call 0 0.0 0.5
Food or other poisoning 0 0.0 0.0 Other 4 7.5 4.9
Inspections
Application 0 Follow-up 0
Complaint 0 Non-Site visit assessment 0
Compliance monitoring 0 Reportable incident 0
Confirmed unregistered residence (CURR) follow up 0 Possible unregistered residence (PURR) complaint 0

Source: Ministry of Health

Resident Profile (2023/24) Residence B.C.
Average age of population 78 82
Percent female 70.7% 67.9%
Percent 85 years or older 36.6% 47.3%
Percent younger than 65 years 14.6% 9.4%
Average length of stay (days) 1,416 1222
Percent of residents with depression symptoms 38.5% 20.1%
Percent of residents dependent in activities of daily living 15.4% 17.3%
Percent of residents dependent in instrumental activities of daily living 79.5% 76.6%
Percent of residents in a wheelchair 20.5% 17.3%
Percent of residents with dementia (mild to severe) 17.9% 23.4%
Percent of residents with moderate to severe cognitive impairment 2.6% 12.0%
Percent of residents with problem behaviours 5.1% 8.3%
Percent of clients with MAPLe score (MAPLe 4+) 33.3% 48.3%
Percent of clients with special or extensive care (RUG 1-3) 2.6% 4.2%
Percent of residents at ease interacting with others 100.0% 93.6%
Percent of residents saying or indicating that they feel lonely 38.5% 25.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2023/24) Residence B.C.
Percent of residents receiving depression medication 48.7% 40.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 2.6% 6.5%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 12.8% 20.3%
Percent of residents taking nine or more medications 64.1% 56.5%
Percent of residents with falls in the last 90 days 30.8% 34.4%
Percent of residents with four or more emergency room visits 19.5% 13.0%
Percent of residents having a caregiver in distress 2.6% 17.2%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 92.0% 83.5%
Percent of residents vaccinated for COVID-19 68.3% 76.9%

Source: 1. Ministry of Health; 2. Residence