Heritage House (Oliver) Quick Facts
| Residence | Heritage House (Oliver) | Service Type | Assisted Living |
|---|---|---|---|
| Health authority | Interior Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 409 Salamander Ave | Accreditation status | Not accredited |
| City/postal code | Oliver | Accreditation expiry date | Not applicable |
| Phone number | 250-498-0622 | Contact for complaints | Administrator |
| Operator (Type) | Benchmark Lifestyles, Inc. (For Profit) | Phone number of complaint contact | (250) 498-0622 |
| Opened | 2000 | Personal spending account | No |
| Councils | Resident council only | Visitor parking (cost) | Yes (no fee) |
| Meetings held | As needed | Average Wait Time | From 3 to 510 days, with an average of 47 days |
| Current language(s) spoken by staff | English | ||
| Indigenous Territory | Okanagan Nation | ||
Source: Residence
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | personal transportation, special laundry services, companionship, additional meals, additional snacks, additional housekeeping |
| Telephone monthly service included | Yes | ||
| Internet monthly service included | No | ||
Source: Residence
| Units (March 31, 2022) | ||
|---|---|---|
| Private units (not publicly funded) | 20 | |
| Publicly funded units (short and long-term) | 33 | |
| Total units | 53 | |
Source: 1. Ministry of Health; 2. Residence
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | Yes | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Facility operator | Food prepared and cooked on site | Yes |
Source: Residence
| Services Provided | |||
|---|---|---|---|
| Support with activities of daily living | Yes | Assistance with managing medication | Yes |
| Therapeutic diet support | No | Safekeeping of money/personal property | No |
| Behaviour management support | No | Psychosocial (programming) support | No |
Source: Residence
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Food costs per resident per day (actual cost) | $8.60 | $8.94 |
Source: Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of complaints | 0 | Number substantiated complaints | 0 |
| Incidents, 2021/22 | Total Number |
Per 100 units | Total Number |
Per 100 units | |||
|---|---|---|---|---|---|---|---|
| Residence | B.C. | Residence | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 1.0 | Medication error with adverse event | 7 | 13.2 | 0.5 |
| Abuse / neglect | 0 | 0.0 | 0.1 | Missing or wandering person | 0 | 0.0 | 0.8 |
| Fall with injury / Adverse event | 31 | 58.5 | 24.4 | Other injury | 4 | 7.5 | 1.3 |
| Food or other poisoning | 0 | 0.0 | 0.0 | Aggressive behaviour | 1 | 1.9 | 1.3 |
| Unexpected illness | 24 | 45.3 | 31.2 | Attempted suicide | 0 | 0.0 | 0.2 |
| Overdose | 0 | 0 | 0.1 | Other - clinical | 1 | 1.9 | 0.4 |
| Unexpected death | 0 | 0.0 | 1.3 | Other - service delivery | 0 | 0.0 | 0.5 |
| Fire/Flood/Gas Leak | 0 | 0 | 0.1 | Police Call | 1 | 1.9 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Registration | 0 | Registration follow-up | 0 |
| Complaint | 0 | Complaint follow-Up | 0 |
| Education | 1 | Health and safety issue | 0 |
| Site inspection | 0 | Site visit | 0 |
| Possible unregistered | 0 | Total number of inspections | 1 |
Source: Ministry of Health
| Resident Profile (2021/22) | Residence | Health Authority |
|---|---|---|
| Average age of population | 77 | 77 |
| Percent female | 63.4% | 68.3% |
| Percent 85 years or older | 36.6% | 34.4% |
| Percent younger than 65 years | 17.1% | 19.2% |
| Average length of stay (days) | 762 | 942 |
Source: Health Authority
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 96.0% | 83.3 |
| Percent of health care workers vaccinated for influenza | n/a | n/a |
| Percent of residents vaccinated for COVID-19 | 90.0% | 92.7 |
Source: 1. Ministry of Health; 2. Health Authority; 3. Residence