Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2023

Residence Heritage House (Oliver) Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 409 Salamander Ave Accreditation status Not accredited
City/postal code Oliver/V0H1T3 Accreditation expiry date Not applicable
Phone number 250-498-0622 Contact for complaints Administrator
Operator (Type) Benchmark Lifestyles, Inc. (For Profit) Phone number of complaint contact (250) 498-0622
Opened 2000 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time From 14 to 43 days, with an average of 32 days
Meetings held As needed Co-located with an assisted living residence No
Current language(s) spoken by staff English
Indigenous Territory Okanagan Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, special laundry services, companionship, additional meals, additional snacks, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 20
Publicly subsidized units 33
Total units 53

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 369
Food costs per resident per day (actual cost) $8.94 $10.38
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,716 with an average of $1,307 From $1,094 to 3,812 with an average of $1,310

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 3 5.7 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 1 1.9 1.0
Falls 36 67.9 28.3 Injury 2 3.8 1.5
Unexpected Illness 45 84.9 32.8 Aggression 2 3.8 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 1.9 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 2 3.8 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 78 81
Percent female 67.6% 68.3%
Percent 85 years or older 40.5% 47.4%
Percent younger than 65 years 18.9% 9.9%
Average length of stay (days) 853 1209
Percent of resident with depression symptoms 23.5% 19.8%
Percent of residents dependent in activities of daily living 11.8% 15.6%
Percent of residents dependent in instrumental activities of daily living 70.6% 76.8%
Percent of residents in a wheelchair 20.6% 16.6%
Percent of residents with dementia (mild to severe) 11.8% 23.4%
Percent of residents with moderate to severe cognitive impairment 8.8% 12.3%
Percent of residents with problem behaviours 2.9% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 32.4% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 23.5% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 47.1% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 0.0% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 8.8% 19.5%
Percent of residents taking nine or more medications 61.8% 55.9%
Percent of residents with falls in the last 90 days 23.5% 34.5%
Percent of residents with four or more emergency room visits 16.2% 11.0%
Percent of residents having a caregiver in distress 3.0% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 96.0% 83.7%
Percent of residents vaccinated for COVID-19 80.0% 85.6%

Source: 1. Ministry of Health; 2. Residence