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October 2022

Residence Heritage Square Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3904-27th Street Accreditation status Accredited
City/postal code Vernon Accreditation expiry date Not available
Phone number (250) 545-0601 Ext: 108 Contact for complaints President
Operator (Type) Kaigo Retirement Communities Ltd. (For Profit) Phone number of complaint contact (250) 545-2060
Opened 2003 Personal spending account No
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 18 to 517 days, with an average of 94 days
Current language(s) spoken by staff English, Filipino, German
Indigenous Territory Okanagan Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 2
Publicly funded units (short and long-term) 23
Total units 25

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property No
Behaviour management support Yes Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $8.29 $8.38

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 2 8.0 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 5 20.0 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 67 77
Percent female 53.8% 68.3%
Percent 85 years or older 15.4% 34.4%
Percent younger than 65 years 46.2% 19.2%
Average length of stay (days) 699 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 67.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 85.7% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence