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December 2023

Residence Heritage Square Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3904-27th Street Accreditation status Not accredited
City/postal code Vernon/V1T 4X7 Accreditation expiry date Not applicable
Phone number 250-545-2060 ext 105 Contact for complaints Regional Manager
Operator (Type) Kaigo Retirement Communities Ltd. (For Profit) Phone number of complaint contact 250-549-9550 ext 101
Opened 2003 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time Suppressed
Meetings held Monthly Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Filipino, German
Indigenous Territory Okanagan Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 2
Publicly subsidized units 23
Total units 25

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 388
Food costs per resident per day (actual cost) $8.38 $9.57
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,870 with an average of $1,016 From $1,094 to 3,983 with an average of $1,059

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 4.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 2 8.0 1.0
Falls 0 0.0 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 4.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 68 81
Percent female 61.5% 68.3%
Percent 85 years or older 19.2% 47.4%
Percent younger than 65 years 46.2% 9.9%
Average length of stay (days) 587 1209
Percent of resident with depression symptoms 48.1% 19.8%
Percent of residents dependent in activities of daily living 7.4% 15.6%
Percent of residents dependent in instrumental activities of daily living 66.7% 76.8%
Percent of residents in a wheelchair 29.6% 16.6%
Percent of residents with dementia (mild to severe) 7.4% 23.4%
Percent of residents with moderate to severe cognitive impairment 7.4% 12.3%
Percent of residents with problem behaviours 7.4% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 37.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 88.89% 93.7%
Percent of residents saying or indicating that they feel lonely 37.0% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 55.6% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 3.7% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 33.3% 19.5%
Percent of residents taking nine or more medications 55.6% 55.9%
Percent of residents with falls in the last 90 days 29.6% 34.5%
Percent of residents with four or more emergency room visits 18.5% 11.0%
Percent of residents having a caregiver in distress 12.0% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 85.0% 83.7%
Percent of residents vaccinated for COVID-19 86.0% 85.6%

Source: 1. Ministry of Health; 2. Residence