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December 2023

Residence Heron Grove Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4900 - 20th Street Accreditation status Accredited
City/postal code Vernon/V1T 9W3 Accreditation expiry date 2022-10-23
Phone number (604) 345-2988 Contact for complaints Director, Clinical Services
Operator (Type) Good Samaritan Canada (Not For Profit) Phone number of complaint contact (250) 542-6101
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time From 23 to 216 days, with an average of 63 days
Meetings held Regular Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Czech, Filipino, French, German, Punjabi
Indigenous Territory Okanagan Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional housekeeping, recreation programs, foot care, hair dressing
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 2
Publicly subsidized units 38
Total units 40

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 408
Food costs per resident per day (actual cost) $8.65 $8.78
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,307 with an average of $1,235 From $1,094 to 3,358 with an average of $1,268

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 9 22.5 28.3 Injury 0 0.0 1.5
Unexpected Illness 13 32.5 32.8 Aggression 1 2.5 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 77 81
Percent female 75.0% 68.3%
Percent 85 years or older 31.8% 47.4%
Percent younger than 65 years 20.5% 9.9%
Average length of stay (days) 620 1209
Percent of resident with depression symptoms 31.7% 19.8%
Percent of residents dependent in activities of daily living 9.8% 15.6%
Percent of residents dependent in instrumental activities of daily living 85.4% 76.8%
Percent of residents in a wheelchair 17.1% 16.6%
Percent of residents with dementia (mild to severe) 4.9% 23.4%
Percent of residents with moderate to severe cognitive impairment 2.4% 12.3%
Percent of residents with problem behaviours 4.9% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 39.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 97.56% 93.7%
Percent of residents saying or indicating that they feel lonely 26.8% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 53.7% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 9.8% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 24.4% 19.5%
Percent of residents taking nine or more medications 63.4% 55.9%
Percent of residents with falls in the last 90 days 39.0% 34.5%
Percent of residents with four or more emergency room visits 24.4% 11.0%
Percent of residents having a caregiver in distress 5.3% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 74.0% 83.7%
Percent of residents vaccinated for COVID-19 75.0% 85.6%

Source: 1. Ministry of Health; 2. Residence