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December 2023

Residence Hillside Terrace Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1460 Hillside Ave Accreditation status Not accredited
City/postal code Victoria/V8T2B7 Accreditation expiry date Not applicable
Phone number (250) 813-3368 Contact for complaints Manager, Supportive Housing Services
Operator (Type) Victoria Cool Aid Society (Not For Profit) Phone number of complaint contact (250) 812-2920
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils No council Wait Time From 21 to 121 days, with an average of 62 days
Meetings held n/a Co-located with an assisted living residence No
Current language(s) spoken by staff English
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, additional housekeeping, parking
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 45
Total units 45

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site No

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 454
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,250 with an average of $907 From $1,094 to 3,250 with an average of $871

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 4 8.9 28.3 Injury 1 2.2 1.5
Unexpected Illness 21 46.7 32.8 Aggression 1 2.2 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 2 4.4 1.3 Police Incident/Call 2 4.4 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 3 6.7 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 65 81
Percent female 36.0% 68.3%
Percent 85 years or older 2.0% 47.4%
Percent younger than 65 years 40.0% 9.9%
Average length of stay (days) 1,886 1209
Percent of resident with depression symptoms 19.5% 19.8%
Percent of residents dependent in activities of daily living 7.3% 15.6%
Percent of residents dependent in instrumental activities of daily living 26.8% 76.8%
Percent of residents in a wheelchair 17.1% 16.6%
Percent of residents with dementia (mild to severe) 19.5% 23.4%
Percent of residents with moderate to severe cognitive impairment 9.8% 12.3%
Percent of residents with problem behaviours 12.2% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 48.8% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 4.9% 4.0%
Percent of residents at ease interacting with others 90.24% 93.7%
Percent of residents saying or indicating that they feel lonely 14.6% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 53.7% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 12.2% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 51.2% 19.5%
Percent of residents taking nine or more medications 63.4% 55.9%
Percent of residents with falls in the last 90 days 29.3% 34.5%
Percent of residents with four or more emergency room visits 10.0% 11.0%
Percent of residents having a caregiver in distress 3.2% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 92.0% 83.7%
Percent of residents vaccinated for COVID-19 67.0% 85.6%

Source: 1. Ministry of Health; 2. Residence