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October 2022

Residence Hillside Terrace Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1460 Hillside Ave Accreditation status Not accredited
City/postal code Victoria Accreditation expiry date Not applicable
Phone number (250) 813-3368 Contact for complaints Manager, Supportive Housing Services
Operator (Type) Victoria Cool Aid Society (Not For Profit) Phone number of complaint contact (250) 812-2920
Opened 2006 Personal spending account No
Councils No council Visitor parking (cost) Yes (no fee)
Meetings held n/a Average Wait Time From 35 to 490 days, with an average of 131 days
Current language(s) spoken by staff English
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, additional housekeeping, parking
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 45
Total units 45

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site No

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) n/a n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 5 11.1 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 5 11.1 1.3
Unexpected illness 22 48.9 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 1 Health and safety issue 1
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 2

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 66 82
Percent female 26.0% 69.1%
Percent 85 years or older 2.0% 47.8%
Percent younger than 65 years 44.0% 9.2%
Average length of stay (days) 1,511 1,328

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 76.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 76.9% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence