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October 2022

Residence Joseph Creek Village Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1901 Willowbrook Drive Accreditation status Not accredited
City/postal code Cranbrook Accreditation expiry date Not applicable
Phone number (125) 048-0060 Ext: 0203 Contact for complaints Contract Management
Operator (Type) Golden Life Management Corp. (For Profit) Phone number of complaint contact (250) 489-0060
Opened 1998 Personal spending account No
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 1 to 458 days, with an average of 79 days
Current language(s) spoken by staff English
Indigenous Territory Ktunaxa Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional meals, additional housekeeping, maintenance, guest meals
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 37
Publicly funded units (short and long-term) 28
Total units 65

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $7.21 $8.85

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 1.5 1.0 Medication error with adverse event 2 3.1 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 1 1.5 0.8
Fall with injury / Adverse event 23 35.4 24.4 Other injury 5 7.7 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 1.5 1.3
Unexpected illness 59 90.8 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 2 3.1 0.4
Unexpected death 2 3.1 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 1 Site visit 0
Possible unregistered 0 Total number of inspections 1

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 79 77
Percent female 68.6% 68.3%
Percent 85 years or older 34.3% 34.4%
Percent younger than 65 years 11.4% 19.2%
Average length of stay (days) 288 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 67.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 95.8% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence