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December 2023

Residence Joseph Creek Village Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1901 Willowbrook Drive Accreditation status Not accredited
City/postal code Cranbrook/V1C 6S4 Accreditation expiry date Not applicable
Phone number (125) 048-0060 Ext: 0203 Contact for complaints Contract Management
Operator (Type) Golden Life Management Corp. (For Profit) Phone number of complaint contact (250) 489-0060
Opened 1998 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time From 19 to 218 days, with an average of 84 days
Meetings held Regular Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English
Indigenous Territory Ktunaxa Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional meals, additional housekeeping, maintenance, guest meals
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 37
Publicly subsidized units 28
Total units 65

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 350
Food costs per resident per day (actual cost) $8.85 $9.14
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,146 with an average of $1,478 From $1,094 to 4,263 with an average of $1,448

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 1 1.5 1.0
Falls 22 33.8 28.3 Injury 0 0.0 1.5
Unexpected Illness 47 72.3 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 1 1.5 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 79 81
Percent female 62.9% 68.3%
Percent 85 years or older 37.1% 47.4%
Percent younger than 65 years 11.4% 9.9%
Average length of stay (days) 495 1209
Percent of resident with depression symptoms 28.6% 19.8%
Percent of residents dependent in activities of daily living 8.6% 15.6%
Percent of residents dependent in instrumental activities of daily living 85.7% 76.8%
Percent of residents in a wheelchair 14.3% 16.6%
Percent of residents with dementia (mild to severe) 20.0% 23.4%
Percent of residents with moderate to severe cognitive impairment 8.6% 12.3%
Percent of residents with problem behaviours 2.9% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 45.7% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 2.9% 4.0%
Percent of residents at ease interacting with others 91.43% 93.7%
Percent of residents saying or indicating that they feel lonely 37.1% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 42.9% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 8.6% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 25.7% 19.5%
Percent of residents taking nine or more medications 54.3% 55.9%
Percent of residents with falls in the last 90 days 40.0% 34.5%
Percent of residents with four or more emergency room visits 11.1% 11.0%
Percent of residents having a caregiver in distress 9.4% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 79.0% 83.7%
Percent of residents vaccinated for COVID-19 88.0% 85.6%

Source: 1. Ministry of Health; 2. Residence