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December 2023

Residence Kiwanis Manor Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 959 21st Street Accreditation status Not accredited
City/postal code West Vancouver/V7V 4Y3 Accreditation expiry date Not applicable
Phone number (604) 922-6149 Contact for complaints General Manager
Operator (Type) Vantage Living Inc. (For Profit) Phone number of complaint contact (604) 922-6149
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time From 2 to 47 days, with an average of 24 days
Meetings held As needed Co-located with a long-term care facility No
Current language(s) spoken by staff English, Farsi, Filipino, German, Tagalog, Hindi, Korean, Mandarin, Persian, Russian, Spanish, Thai
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 36
Total units 36

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 249
Food costs per resident per day (actual cost) $6.52 $10.82
Monthly client rate for publicly subsidized unit (single) From $1,094 to 2,345 with an average of $1,647 From $1,094 to 3,530 with an average of $1,724

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 3 8.3 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 3 8.3 1.0
Falls 24 66.7 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 2 5.6 1.3 Police Incident/Call 1 2.8 0.5
Fire/Flood/Gas Leak 1 2.8 0.2 Other 2 5.6 2.1
Inspections
Registration 1 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 81 81
Percent female 66.7% 68.3%
Percent 85 years or older 52.8% 47.4%
Percent younger than 65 years 5.6% 9.9%
Average length of stay (days) 1,568 1209
Percent of resident with depression symptoms 7.5% 19.8%
Percent of residents dependent in activities of daily living 7.5% 15.6%
Percent of residents dependent in instrumental activities of daily living 52.5% 76.8%
Percent of residents in a wheelchair 7.5% 16.6%
Percent of residents with dementia (mild to severe) 22.5% 23.4%
Percent of residents with moderate to severe cognitive impairment 7.5% 12.3%
Percent of residents with problem behaviours 2.5% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 20.5% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 2.5% 4.0%
Percent of residents at ease interacting with others 95.00% 93.7%
Percent of residents saying or indicating that they feel lonely 12.5% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 47.5% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 15.0% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 27.5% 19.5%
Percent of residents taking nine or more medications 52.5% 55.9%
Percent of residents with falls in the last 90 days 17.5% 34.5%
Percent of residents with four or more emergency room visits 0.0% 11.0%
Percent of residents having a caregiver in distress 2.8% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 54.0% 83.7%
Percent of residents vaccinated for COVID-19 79.0% 85.6%

Source: 1. Ministry of Health; 2. Residence