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October 2022

Residence Kiwanis Manor Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 959 21st Street Accreditation status Not accredited
City/postal code West Vancouver Accreditation expiry date Not applicable
Phone number (604) 922-6149 Contact for complaints General Manager
Operator (Type) Vantage Living Inc. (For Profit) Phone number of complaint contact (604) 922-6149
Opened 2006 Personal spending account No
Councils Resident council only Visitor parking (cost) Yes (no fee)
Meetings held As needed Average Wait Time From 0 to 68 days, with an average of 34 days
Current language(s) spoken by staff English, Farsi, Filipino, German, Tagalog, Hindi, Korean, Mandarin, Persian, Russian, Spanish, Thai
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 36
Total units 36

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $5.72 $6.52

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 2.8 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 11 30.6 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 2 5.6 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 1 2.8 1.3 Other - service delivery 1 2.8 0.5
Fire/Flood/Gas Leak 1 2.8 0.1 Police Call 1 2.8 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 84 83
Percent female 71.6% 66.0%
Percent 85 years or older 63.2% 54.1%
Percent younger than 65 years 8.8% 6.9%
Average length of stay (days) 1,346 1,322

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 64.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 87.9% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence