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December 2023

Residence McConnell Estates Service Type Assisted Living
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4701 Kerby Avenue Accreditation status Accredited
City/postal code Terrace/V8G 5V4 Accreditation expiry date Not available
Phone number 250 638-2095 Contact for complaints Home Support Programs Coordinator
Operator (Type) Northern Health Authority (Health Authority) Phone number of complaint contact (250) 631-4211
Opened 2001 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time Suppressed
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English
Indigenous Territory Tsimshian peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, foot care, hairdressing
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 22
Total units 22

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site No

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a n/a
Food costs per resident per day (actual cost) $9.33 $9.90
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,548 with an average of $1,598 From $1,094 to 3,622 with an average of $1,278

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 1
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 5 22.7 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 77 81
Percent female 57.7% 68.3%
Percent 85 years or older 30.8% 47.4%
Percent younger than 65 years 23.1% 9.9%
Average length of stay (days) suppressed 1209
Percent of resident with depression symptoms 30.0% 19.8%
Percent of residents dependent in activities of daily living 35.0% 15.6%
Percent of residents dependent in instrumental activities of daily living 95.0% 76.8%
Percent of residents in a wheelchair 15.0% 16.6%
Percent of residents with dementia (mild to severe) 15.0% 23.4%
Percent of residents with moderate to severe cognitive impairment 15.0% 12.3%
Percent of residents with problem behaviours 5.0% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 55.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 40.0% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 40.0% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 5.0% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 20.0% 19.5%
Percent of residents taking nine or more medications 55.0% 55.9%
Percent of residents with falls in the last 90 days 25.0% 34.5%
Percent of residents with four or more emergency room visits 7.7% 11.0%
Percent of residents having a caregiver in distress 22.2% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 83.7%
Percent of residents vaccinated for COVID-19 86.0% 85.6%

Source: 1. Ministry of Health; 2. Residence