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December 2023

Residence Millennium Tower Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1175 Broughton Street Accreditation status SE Corp is Accredited
City/postal code Vancouver/V6G 3K9 Accreditation expiry date 2026
Phone number (604) 408-9897 Contact for complaints Manager, Assisted Living
Operator (Type) Saint Elizabeth Health Services (Not For Profit) Phone number of complaint contact (604) 408-9897
Opened 2004 Visitor parking (cost) Street Parking
Councils Resident council only Wait Time From 11 to 181 days, with an average of 60 days
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English, Japanese, Korean, Polish, Tagalog, Nepali, Spanish
Indigenous Territory Musqueam, Squamish and Tsleil-Waututh Nations

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees personal linens
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 46
Total units 46

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 205
Food costs per resident per day (actual cost) $8.22 $8.73
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,152 with an average of $1,341 From $1,094 to 4,418 with an average of $1,392

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 1
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 1 2.2 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 2.2 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 1 2.2 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 77 81
Percent female 33.3% 68.3%
Percent 85 years or older 31.0% 47.4%
Percent younger than 65 years 7.1% 9.9%
Average length of stay (days) 1,938 1209
Percent of resident with depression symptoms 16.7% 19.8%
Percent of residents dependent in activities of daily living 3.3% 15.6%
Percent of residents dependent in instrumental activities of daily living 96.7% 76.8%
Percent of residents in a wheelchair 13.3% 16.6%
Percent of residents with dementia (mild to severe) 20.0% 23.4%
Percent of residents with moderate to severe cognitive impairment 0.0% 12.3%
Percent of residents with problem behaviours 10.0% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 43.3% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 10.0% 4.0%
Percent of residents at ease interacting with others 90.00% 93.7%
Percent of residents saying or indicating that they feel lonely 16.7% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 53.3% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 6.7% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 30.0% 19.5%
Percent of residents taking nine or more medications 63.3% 55.9%
Percent of residents with falls in the last 90 days 33.3% 34.5%
Percent of residents with four or more emergency room visits 0.0% 11.0%
Percent of residents having a caregiver in distress 33.3% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 83.0% 83.7%
Percent of residents vaccinated for COVID-19 94.0% 85.6%

Source: 1. Ministry of Health; 2. Residence