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December 2023

Residence PICS Assisted Living Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 12075 - 75A Avenue Accreditation status Accredited
City/postal code Surrey/V3W 1S8 Accreditation expiry date Not available
Phone number (604) 596-0052 Contact for complaints President & CEO
Operator (Type) Progressive Intercultural Community Services Society (Not For Profit) Phone number of complaint contact (604) 596-0052
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time From 88 to 202 days, with an average of 146 days
Meetings held As needed Co-located with a long-term care facility No
Current language(s) spoken by staff English, Arabic, Hindi, Punjabi, Urdu
Indigenous Territory Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, additional meals, haircut
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 49
Total units 49

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 414
Food costs per resident per day (actual cost) $5.24 $6.85
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $1,309 From $1,094 to 4,465 with an average of $1,274

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 3 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 11 22.4 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 2 4.1 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 1 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 83 81
Percent female 71.7% 68.3%
Percent 85 years or older 41.7% 47.4%
Percent younger than 65 years 3.3% 9.9%
Average length of stay (days) 1,638 1209
Percent of resident with depression symptoms 26.8% 19.8%
Percent of residents dependent in activities of daily living 19.5% 15.6%
Percent of residents dependent in instrumental activities of daily living 95.1% 76.8%
Percent of residents in a wheelchair 12.2% 16.6%
Percent of residents with dementia (mild to severe) 24.4% 23.4%
Percent of residents with moderate to severe cognitive impairment 9.8% 12.3%
Percent of residents with problem behaviours 9.8% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 53.7% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 4.9% 4.0%
Percent of residents at ease interacting with others 90.24% 93.7%
Percent of residents saying or indicating that they feel lonely 43.9% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 24.4% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 7.3% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 14.6% 19.5%
Percent of residents taking nine or more medications 56.1% 55.9%
Percent of residents with falls in the last 90 days 31.7% 34.5%
Percent of residents with four or more emergency room visits 8.3% 11.0%
Percent of residents having a caregiver in distress 19.5% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 83.7%
Percent of residents vaccinated for COVID-19 98.0% 85.6%

Source: 1. Ministry of Health; 2. Residence