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December 2023

Residence Riverside Manor Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 765 Old Hope Princeton Way Accreditation status Not accredited
City/postal code Hope/V0M 1L4 Accreditation expiry date Not applicable
Phone number (604) 206-8426 Contact for complaints Director of Optima Properties
Operator (Type) CSH Riverside Manor Inc. (For Profit) Phone number of complaint contact (604) 860-4700
Opened 2000 Visitor parking (cost) Yes (no fee)
Councils No council Wait Time Suppressed
Meetings held n/a Co-located with an assisted living residence No
Current language(s) spoken by staff English, Filipino, Hindi
Indigenous Territory Chawathil First Nation, a member of the Stó:lō peoples Tribal Council, and a Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees personal transportation, special laundry services, podiatrist, hair salon
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 1
Publicly subsidized units 12
Total units 13

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site n/a

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property No
Behaviour management support Yes Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 520
Food costs per resident per day (actual cost) $16.81 $12.96
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $2,127 From $1,094 to 4,465 with an average of $1,310

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 0 0.0 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 82 81
Percent female 66.7% 68.3%
Percent 85 years or older 44.4% 47.4%
Percent younger than 65 years 5.6% 9.9%
Average length of stay (days) 796 1209
Percent of resident with depression symptoms 11.1% 19.8%
Percent of residents dependent in activities of daily living 44.4% 15.6%
Percent of residents dependent in instrumental activities of daily living 88.9% 76.8%
Percent of residents in a wheelchair 22.2% 16.6%
Percent of residents with dementia (mild to severe) 44.4% 23.4%
Percent of residents with moderate to severe cognitive impairment 33.3% 12.3%
Percent of residents with problem behaviours 22.2% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 44.4% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 22.2% 4.0%
Percent of residents at ease interacting with others 66.67% 93.7%
Percent of residents saying or indicating that they feel lonely 22.2% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 44.4% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 11.1% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 33.3% 19.5%
Percent of residents taking nine or more medications 77.8% 55.9%
Percent of residents with falls in the last 90 days 22.2% 34.5%
Percent of residents with four or more emergency room visits 11.1% 11.0%
Percent of residents having a caregiver in distress 12.5% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza suppressed 83.7%
Percent of residents vaccinated for COVID-19 71.0% 85.6%

Source: 1. Ministry of Health; 2. Residence