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October 2022

Facility Simon K.Y. Lee Seniors Care Home Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 555 Carrall Street Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date March 2023
Phone number (604) 608-8800 Contact for complaints Manager
Operator (Type) S.U.C.C.E.S.S. Multi-Level Care Society (Not For Profit) Phone number of complaint contact (604) 608-8810
Opened 2001 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 1 to 736 days, with an average of 269 days
Current language(s) spoken by staff English, Cantonese, Mandarin
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 4 Single Occupancy 104
Publicly funded beds (short and long-term) 110 Double Occupancy 5
Total beds 114 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.14 3.12
Nursing care hours (hours per resident per day) 2.78 2.77
Registered Nurse (hours per resident per day) 0.28 0.28
Licensed Practical Nurse (hours per resident per day) 0.54 0.55
Care Aide (hours per resident per day) 1.95 1.94
Allied health hours (hours per resident per day) 0.36 0.35
Food costs per resident per day (actual cost) 2 $7.07 $7.25
Facility per diem rate2 $235.17 $240.53

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 11 9.6 9.2 Other injury 1 0.9 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 4.6
Unexpected illness 15 13.2 20.3 Attempted suicide 0 0.0 0.1
Expected death 23 20.2 26.8 Other - clinical 2 1.8 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 89 83
Percent female 71.2% 63.2%
Percent 85 years or older 74.8% 53.4%
Percent younger than 65 years 0.0% 5.8%
Average length of stay (days) 1,240 855
Percent of residents diagnosed with depression 19.8% 23.3%
Percent of residents dependent in activities of daily living 27.0% 32.0%
Percent of residents in a wheelchair 43.1% 52.8%
Percent of residents with dementia (mild to severe) 65.2% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 16.1% 27.9%
Percent of residents with physically abusive behaviour 11.3% 8.8%
Average index of social engagement 4.4 2.7
Percent of residents with low social engagement 5.5% 49.3%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 29.0% 10.9%
Percent of residents receiving recreation therapy 92.9% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 39.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 34.8% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 36.2% 34.0%
Percent of residents with daily physical restraints 3.4% 6.4%
Percent of residents with falls in the last 30 days 13.3% 12.9%
Percent of residents with a worsened pressure ulcer 2.0% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 96.5% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 97.3% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility