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December 2023

Residence Seton Villa Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3755 McGill Street Accreditation status Not accredited
City/postal code Burnaby/V5C 1M2 Accreditation expiry date Not available
Phone number (604) 563-8912 Contact for complaints Executive Director
Operator (Type) Action Line Housing Society (Not For Profit) Phone number of complaint contact (604) 291-0607
Opened 1974 Visitor parking (cost) Yes (no fee)
Councils No council Wait Time Suppressed
Meetings held n/a Co-located with a long-term care facility No
Current language(s) spoken by staff English, Cantonese, Chinese (other dialects), Croatian, Czech, Filipino, French, Hindi, Italian, Mandarin, Polish, Punjabi, Romanian, Serbian, Spanish, Tagalog, Vietnamese
Indigenous Territory Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 28
Total units 28

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 538
Food costs per resident per day (actual cost) $6.86 $6.28
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $1,693 From $1,094 to 4,465 with an average of $1,787

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 1
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 0 0.0 28.3 Injury 0 0.0 1.5
Unexpected Illness 0 0.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 1 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 83 81
Percent female 70.6% 68.3%
Percent 85 years or older 47.1% 47.4%
Percent younger than 65 years 0.0% 9.9%
Average length of stay (days) 1,796 1209
Percent of resident with depression symptoms 3.8% 19.8%
Percent of residents dependent in activities of daily living 15.4% 15.6%
Percent of residents dependent in instrumental activities of daily living 96.2% 76.8%
Percent of residents in a wheelchair 7.7% 16.6%
Percent of residents with dementia (mild to severe) 23.1% 23.4%
Percent of residents with moderate to severe cognitive impairment 7.7% 12.3%
Percent of residents with problem behaviours 0.0% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 36.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 7.7% 4.0%
Percent of residents at ease interacting with others 92.31% 93.7%
Percent of residents saying or indicating that they feel lonely 23.1% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 42.3% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.2% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 26.9% 19.5%
Percent of residents taking nine or more medications 80.8% 55.9%
Percent of residents with falls in the last 90 days 34.6% 34.5%
Percent of residents with four or more emergency room visits 5.9% 11.0%
Percent of residents having a caregiver in distress 11.5% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 87.0% 83.7%
Percent of residents vaccinated for COVID-19 100.0% 85.6%

Source: 1. Ministry of Health; 2. Residence