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December 2023

Residence Shoal Centre Assisted Living Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 10030 Resthaven Drive Accreditation status Not accredited
City/postal code Sidney/V8L 3G4 Accreditation expiry date Not applicable
Phone number (778) 351-0896 Contact for complaints CEO
Operator (Type) Beacon Community Association (Not For Profit) Phone number of complaint contact (250) 656-5537
Opened 2004 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time From 31 to 182 days, with an average of 124 days
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English, Filipino
Indigenous Territory North Saanich First Nations

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 25
Total units 25

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Other Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 566
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,250 with an average of $1,406 From $1,094 to 3,250 with an average of $1,548

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 1 4.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 2 8.0 28.3 Injury 0 0.0 1.5
Unexpected Illness 4 16.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 81 81
Percent female 44.8% 68.3%
Percent 85 years or older 41.4% 47.4%
Percent younger than 65 years 6.9% 9.9%
Average length of stay (days) 1,365 1209
Percent of resident with depression symptoms 8.3% 19.8%
Percent of residents dependent in activities of daily living 12.5% 15.6%
Percent of residents dependent in instrumental activities of daily living 45.8% 76.8%
Percent of residents in a wheelchair 16.7% 16.6%
Percent of residents with dementia (mild to severe) 29.2% 23.4%
Percent of residents with moderate to severe cognitive impairment 12.5% 12.3%
Percent of residents with problem behaviours 4.2% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 31.8% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 4.2% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 16.7% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 45.8% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 12.5% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 33.3% 19.5%
Percent of residents taking nine or more medications 54.2% 55.9%
Percent of residents with falls in the last 90 days 29.2% 34.5%
Percent of residents with four or more emergency room visits 13.8% 11.0%
Percent of residents having a caregiver in distress 13.6% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 92.0% 83.7%
Percent of residents vaccinated for COVID-19 95.0% 85.6%

Source: 1. Ministry of Health; 2. Residence