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October 2022

Residence Shoal Centre Assisted Living Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 10030 Resthaven Drive Accreditation status Not accredited
City/postal code Sidney Accreditation expiry date Not applicable
Phone number (778) 351-0896 Contact for complaints CEO
Operator (Type) Beacon Community Association (Not For Profit) Phone number of complaint contact (250) 656-5537
Opened 2004 Personal spending account No
Councils Resident council only Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 68 to 242 days, with an average of 155 days
Current language(s) spoken by staff English, Filipino
Indigenous Territory North Saanich First Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 25
Total units 25

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Other Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) n/a n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 1 4.0 0.1 Missing or wandering person 1 4.0 0.8
Fall with injury / Adverse event 4 16.0 24.4 Other injury 1 4.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 4 16.0 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 82 82
Percent female 40.7% 69.1%
Percent 85 years or older 44.4% 47.8%
Percent younger than 65 years 3.7% 9.2%
Average length of stay (days) 628 1,328

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 100.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence