The Concorde Assisted Living Residence – Seniors Advocate

Residence	The Concorde Assisted Living Residence	Service Type	Assisted Living
Health authority	Interior Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	3235 Skaha Lake Road	Accreditation status	Accredited
City/postal code	Penticton	Accreditation expiry date	not available
Phone number	250-490-8800	Contact for complaints	Director of Operations - Western Canada
Operator (Type)	Diversicare Canada Management Services Co., Inc. (For Profit)	Phone number of complaint contact	604-273-4148
Opened	1999	Personal spending account	No
Councils	Resident council only	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Scheduled	Average Wait Time	From 0 to 1091 days, with an average of 282 days
Current language(s) spoken by staff	English
Indigenous Territory	SYILX

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	Lifeline (Basic lifeline is included in rent)
Telephone monthly service included	Yes
Internet monthly service included	No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		19
Publicly funded units (short and long-term)		23
Total units		42

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	Yes
Food services provided by	Facility operator	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	Yes	Safekeeping of money/personal property	No
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	n/a	n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	1	2.4	0.8
Fall with injury / Adverse event	14	33.3	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	1	2.4	1.3
Unexpected illness	43	102.4	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	1	2.4	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	83	77
Percent female	82.8%	68.3%
Percent 85 years or older	51.7%	34.4%
Percent younger than 65 years	10.3%	19.2%
Average length of stay (days)	1,309	942

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	87.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	94.7%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to The Concorde Assisted Living Residence website