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October 2022

Residence The Concorde Assisted Living Residence Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3235 Skaha Lake Road Accreditation status Accredited
City/postal code Penticton Accreditation expiry date not available
Phone number 250-490-8800 Contact for complaints Director of Operations - Western Canada
Operator (Type) Diversicare Canada Management Services Co., Inc. (For Profit) Phone number of complaint contact 604-273-4148
Opened 1999 Personal spending account No
Councils Resident council only Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 0 to 1091 days, with an average of 282 days
Current language(s) spoken by staff English
Indigenous Territory SYILX

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Lifeline (Basic lifeline is included in rent)
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 19
Publicly funded units (short and long-term) 23
Total units 42

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) n/a n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 1 2.4 0.8
Fall with injury / Adverse event 14 33.3 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 2.4 1.3
Unexpected illness 43 102.4 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 1 2.4 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 83 77
Percent female 82.8% 68.3%
Percent 85 years or older 51.7% 34.4%
Percent younger than 65 years 10.3% 19.2%
Average length of stay (days) 1,309 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 87.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 94.7% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence